Luis Sanchez, IBM Consulting's global Oracle Supply Chain lead, examines how the COVID-19 pandemic reshaped supply chain thinking — and how AI is now accelerating that strategic shift. He frames supply chain challenges as fundamentally math problems (balancing supply, demand, cost, and speed), and explains how AI's ability to run simulations, surface trade-off recommendations, and compress reaction time is transformative for planners. Drawing on IBM's own complex hardware supply chain as a Client Zero example, Luis advises organizations to resist the urge to boil the ocean: start with one or two high-impact use cases, operationalize them quickly, and use those wins to build internal momentum for a broader three-to-five year AI roadmap.

Kankayan Sengupta from IBM Consulting explains how cloud infrastructure has evolved from a back-end technical concern into a defining element of enterprise AI strategy. He walks through how AI has changed every layer of the infrastructure stack — compute, networking, storage, governance, and cost modeling — and shares IBM's Client Zero results, including an "Ask HR" solution that resolved 94% of employee queries autonomously and reduced HR operational costs by 40%. The conversation covers key decision frameworks around cloud topology, data readiness, and the organizational and operating model changes that cloud adoption demands. Kankayan closes with a forward-looking view spanning intelligence orchestration, AI memory, small language models, multimodal AI, and edge AI — trends that will reshape enterprise infrastructure over the next three to five years.

This three-part Expert Exchanges series, hosted by Constance Sayers from ERP Today, explores how organizations are navigating AI-led transformation in partnership with Oracle Cloud and IBM Consulting. Across the episodes, a consistent set of themes emerges: AI is elevating traditionally...

At Boomi World 2026, Boomi unveiled a comprehensive strategy to transition AI agents from pilot programs to enterprise workflows through enhanced orchestration, connectivity, context, and governance, supported by partnerships with Red Hat and Couchbase, ultimately positioning itself as an active data foundation for the emerging 'agentic enterprise'.