The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.

The article provides links to stream a podcast episode on YouTube and Spotify.

Unifii has launched a Workload Management App designed to streamline business operations by replacing inefficient manual processes and legacy systems like spreadsheets and shared mailboxes with a tailored digital solution that enhances productivity, communication, and governance.

Read the guide by Unifii to help you navigate the DORA framework to ensure your organization is prepared.