Blogs

AWS Aims to Speed Cloud Adoption with Trust Center

Amazon Web Services (AWS) has launched the AWS Trust Center, a comprehensive online resource that provides essential security insights, compliance certifications, and real-time updates to enhance transparency and trust for customers transitioning to cloud-based systems, addressing key security concerns that influence cloud adoption.

ERP Strategy and Planning

Manufacturers face deployment hurdles for smart technologies: SYSPRO

A SYSPRO report highlights a growing demand for AI, automation, and IIoT in manufacturing, although deployment challenges such as integration issues and workforce shortages persist, with only 12% having implemented AI despite 80% planning to allocate resources for it.

Analytics and AI

Esker Announces Strategic Investment from Bridgepoint

Private equity firm Bridgepoint has announced a significant investment in financial solutions provider Esker. Bridgepoint said the partnership “aims to accelerate Esker’s development strategy, leveraging our combined sector expertise to expand the brand globally and drive further innovation in the...

Cloud Platform and Technology

The Future of Digital Transformation: Insights from Inetum UK CEO

In 2024, Inetum appointed Kathy Quashie as CEO for the UKI and Growing Markets, strengthened its position as a global ServiceNow partner through the acquisition of Unifii, and focused on scaling its presence while addressing the challenges of digital transformation and AI integration for clients.

Diriyah Company Embraces a Smart City Future with IBM Maximo

Enterprise Asset Management

Diriyah embraces a Smart City future with IBM Maximo

Diriyah Company has selected IBM Maximo Application Suite for asset management in its $63.2 billion Diriyah Project, a smart city development near Riyadh, leveraging AI-driven capabilities for optimized performance and predictive maintenance to enhance operational reliability and sustainability.

Analytics and AI

The AI responsibility gap: A looming threat to business?

A new study by NTT DATA reveals that the rapid advancement of artificial intelligence is outpacing the establishment of responsible governance, creating an 'AI responsibility gap' that jeopardizes trust, investment, and accountability in AI implementation among organizations.

Analytics and AI

Accenture, Google Cloud Partner on Sovereign Cloud and Gen AI in Saudi Arabia

Accenture and Google Cloud are collaborating to boost generative AI and cloud adoption in Saudi Arabia, enhancing local organizations' capabilities and economic growth while promoting digital sovereignty and talent development.

Cloud Platform and Technology

Oracle Expands Cloud Offering to Support EU Data Sovereignty

Oracle's Fusion Cloud Applications Suite is now available on Oracle EU Sovereign Cloud, allowing EU organizations to store sensitive data and applications in compliance with strict regional data privacy regulations, thereby enhancing their ability to adopt AI-driven solutions securely.

Analytics and AI

Elite Announces New AI Compliance and Work-to-Cash Solution

Elite has launched Elite Validate, an AI-driven billing compliance solution designed to automate and streamline the process of adhering to Outside Counsel Guidelines for law firms, significantly improving efficiency and reducing human error in billing compliance.

Cloud Platform and Technology

DPC enhances automotive EDI with AIM AutoCOR and Epicor Kinetic

Diversified Plastics Corporation has streamlined its automotive EDI processes by implementing AIM AutoCOR with Epicor Kinetic ERP, enhancing order management, compliance, and shipping workflows through a cloud-based solution that significantly reduces trading partner integration time.

Manufacturing Systems and Automation

Mary Ann’s Specialty Foods Enhances Efficiency with QAD Advanced Scheduling

Mary Ann's Specialty Foods is enhancing its production efficiency by implementing QAD Advanced Scheduling, building on its previous success with QAD Redzone Connected Workforce to streamline scheduling operations and improve real-time visibility, ultimately aligning with the company's vision for continuous improvement and operational excellence.

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

Analytics and AI

Unlock the Future of AI-Driven Enterprise with Zoho’s Zia Agents

Zoho Corporation has expanded its ZIA artificial intelligence platform with the introduction of Zia Agents, Agent Studio, and Agent Marketplace, aiming to enhance business efficiency, automation, and decision-making by providing task-specific AI assistants that organizations can customize and deploy across its suite of applications.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

ERP Strategy and Planning

NTT DATA appoints Sudhir Chaturvedi as Chief Growth Officer and NA CEO

NTT DATA has appointed Sudhir Chaturvedi as Global Chief Growth Officer and CEO of North America, focusing on global growth strategies, collaboration in market execution, and enhancing ERP services through his extensive experience in consulting and digital transformation.

Supply Chain Management

Kinaxis and 4flow launch advanced network design application for Maestro

Kinaxis and 4flow have introduced Kinaxis Network Design by 4flow, an integrated application within Kinaxis Maestro, that provides real-time supply chain insights, enhances transparency and optimization, supports proactive management of changes in demand and transportation routes, and includes sustainability features to help organizations reduce costs and improve operational performance.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

Analytics and AI

Security for innovation: Mimecast Incydr’s defense against DeepSeek and other Gen AI data risks

The rapid growth of generative AI tools like DeepSeek presents significant data security risks for organizations, necessitating enhanced protective measures such as Mimecast's Incydr platform to safeguard intellectual property while promoting safe and effective AI adoption.

Security

de Novo Solutions steels cybersecurity for Oracle, ServiceNow ecosystem

de Novo Solutions has successfully achieved re-accreditation of the Cyber Essentials Plus certification, underscoring its commitment to robust cybersecurity and data protection across its operations in the Finance, Procurement, HR, and Payroll sectors amidst rising cyber threats.

Service Management

Deltek deepens AI in GRC for GovCon professionals

Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

Governance, Risk, and Compliance

How Wolters Kluwer leverages AI for transforming GRC Solutions

Wolters Kluwer is integrating AI across its products to enhance Governance, Risk, and Compliance capabilities, with innovations like AI-driven legal research, contract management tools, and compliance solutions that streamline processes, boost productivity, and empower informed decision-making for professionals in various industries.

ERP Strategy and Planning

Aptean Enters into Definitive Agreement to Acquire Logility

Aptean has announced its acquisition of Logility Supply Chain Solutions for $14.30 per share in cash, aiming to enhance its AI-powered supply chain planning offerings and provide greater strategic focus and resources for Logility, which serves over 500 clients globally.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.