Professional services company, Cognizant, has been selected by leading international energy services and solutions company, Centrica, as the sole technology services partner to manage and transform the SAP environment supporting its UK operations.
Centrica provides energy supply and services to 10 million business and residential customers in the UK, making its SAP enterprise system one of the UK energy industry’s most substantial SAP deployments.
Consolidating its SAP enterprise system under Cognizant will enable Centrica to streamline business processes and respond more quickly to market and regulatory changes, improving operational efficiency as well as user experience. Centrica’s customers will benefit from upgrades in account management processes, with better insights on energy use and managing tariffs, highly personalised offers and a smoother onboarding process for new services.
“As an energy services provider operating at global scale, we need agile technologies and an infrastructure that can scale across the business without complexity,” explains Darren Miles, CIO, Centrica.
“Cognizant has been a trusted, insightful partner in our journey over many years as we have evolved to improve our business efficiency and transform our customer-facing offerings to deliver more personalised and engaging customer service.”
Rob Walker, Managing Director, UK&I, Cognizant, adds: “Game-changing technologies and new competition are reshaping the energy industry. The ability to adapt quickly to change and to connect with customers in a meaningful way is key.
“We are pleased to be helping Centrica meet these challenges head-on, drawing on our rich domain knowledge of the energy and utility industry, along with our extensive engineering and SAP expertise.”
The multiyear engagement builds on Cognizant’s long-standing relationship with Centrica. Since 2005, Cognizant has provided Centrica with a broad range of consulting, data, cloud and digital engineering services. Cognizant will leverage multidisciplinary teams and its expertise in DevSecOps methodology to consolidate and manage Centrica’s SAP environment, addressing the need for agility, speed and infrastructure security.