Cognizant and Nike step up sizable collaboration

image of shoes | Cognizant and Nike

Key Takeaways

Cognizant has entered a new agreement with Nike to enhance its technology operations across 230+ locations in over 40 countries, building on a 14-year partnership.

The agreement focuses on multilingual IT customer service, deskside support, and engineering solutions for Nike's enterprise applications, including mobile and web platforms.

Over the next five years, Nike expects improvements in self-service options, service productivity, and cost savings, aiding its digital transformation and enhancing consumer connections.

Cognizant has entered into an agreement to transform and support the technology operations of sportswear giant Nike. Building on the companies’ 14-year-long history of collaboration, the new agreement will enhance several of Nike’s existing IT support functions with Cognizant serving the brand across 230+ locations in more than 40 countries.

Cognizant will support the company’s customers, partners and its 70,000 employees through three key areas of technology operations: multilingual IT customer service, deskside and dispatch depot, as well as application and infrastructure support.

Additionally, through level 1 and 2 support, Cognizant will provide engineering and backend solutions for all of Nike’s enterprise-wide applications including mobile apps, computer software and Nike.com.

Nike can expect the new capabilities to be delivered over the next five years, which include new self-service enhancements, improved service productivity and significant cost savings. The collaboration with Cognizant is anticipated to continue furthering Nike’s digital transformation momentum driven by a continued investment in capabilities that accelerate product innovation, brand distinction and deep personal connections with Nike consumers around the globe.

Sushant Warikoo, head of Cognizant’s retail industry business unit, said: “We are excited to help drive exceptional customer, employee and partner experiences at Nike by leveraging hyper-automation, AI and process re-engineering.

“By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike’s business, we are able to equip the with the advanced IT capabilities required to support their global growth and ensure seamless technology experiences for all.”