Crown Commerical Service signs MOU with Salesforce

Crown Commercial Service has signed a Memorandum of Understanding (MOU) with Salesforce to enable the UK public sector to achieve savings, accelerate the delivery of digital public services and reduce its dependence on expensive legacy solutions.

Salesforce provides public sector organisations with relationship management, case management, collaboration, and analytics, on a rapidly configurable secure low-code platform. This enables public servants to gain a holistic view of citizens’ preferences, requirements, and previous interactions.

Salesforce’s cloud technology has already been implemented across numerous public sector organizations in the UK and around the world.

Crown Commercial Service is the UK’s largest public procurement organization and supports the UK public sector to achieve maximum commercial value when procuring common goods and services. The MOU will make it easier and more cost efficient for the UK public sector to take advantage of Salesforce products and solutions. In turn, this will promote greater choice for the UK public sector, and support the government’s ‘levelling up’ agenda.

The main elements of the MOU are a discount on licenses (Salesforce, Mulesoft, Tableau & Slack) and services for eligible UK public sector bodies, including health bodies; free experimentation projects, so that eligible bodies can test and learn how Salesforce solutions can be used to meet their requirements; direct access to a panel of Salesforce’s SME implementation partners; discounted training and support; and a discounted trial of Salesforce’s Net Zero Cloud, supporting the UK government’s drive towards Net Zero.

Philip Orumwense CBE, commercial director and chief technology procurement officer at Crown Commercial Service, said: “I am delighted that Crown Commercial Service and Salesforce have been able to reach agreement on this MOU. It will allow UK public sector customers to access a competitive baseline of pricing by recognizing our aggregated public sector spend; and ensures a cost-effective marketplace with access to best of breed solutions for each requirement. The agreement will further ensure increased collaboration and aggregation of government and wider public sector spend to achieve increased automation, forecasting, reporting and customer engagement management tools.”

Gavin Patterson, president and chief revenue officer at Salesforce, added: “From vaccine distribution to call centre operations, governments have seen at first-hand the power of what our technology can do for them and their citizens: delivering high quality digital services, driving efficiencies and cost-effectiveness. At Salesforce we’re delighted that the MOU will support the work of our thriving ecosystem of UK SMEs who provide vital implementation and training support to public bodies. We’re also proud to continue to build on our track record of enabling public service teams to deliver more, faster.”