Businesses today rely heavily on their IT infrastructure and service management capabilities. Given the evolving digital landscape, ServiceNow has emerged as a leading platform for streamlining IT Service Operations and process workflows. However, simply implementing ServiceNow is not enough. Organizations must continuously assess and optimize their ServiceNow environment to maximize its potential and ensure long-term success.
To help users achieve this goal, NTT DATA Business Solutions, a ServiceNow partner, offers a suite of Fit4Future assessment services that evaluate, fine-tune, and future-proof an organization’s ServiceNow platform. These assessments comprehensively analyze the organization’s current ServiceNow landscape and deliver actionable roadmaps for optimization and alignment with best practices.
A Holistic Evaluation with Fit4Future
The Fit4Future assessments cover various critical aspects of an organization’s ServiceNow implementation. Some of the key assessments under this program include:
Explore related questions
CMDB/CSDM Assessment: This assessment focuses on the health and accuracy of the Configuration Management Database (CMDB) and its alignment with the Common Service Data Model (CSDM). It identifies data inaccuracies and governance gaps and provides a plan to strengthen the CMDB as the single source of truth.
Incident Management Assessment: Optimizing incident response is crucial for minimizing disruptions and ensuring service reliability. This assessment analyzes incident management workflows, identifies bottlenecks, and recommends improvements aligned with IT Infrastructure Library (ITIL) best practices and automation opportunities.
Change Management Assessment: This assessment aims to reduce failed changes and enhance system stability. It evaluates change management workflows, CAB processes, and integration with incident and problem management to ensure a structured and risk-mitigated approach to change.
Problem Management Assessment: This assessment aims to strengthen root cause analysis and prevent recurring issues. It identifies process inefficiencies, enhances known error management, and aligns an organization’s problem management practices with ITIL and ServiceNow best practices.
Request Management Assessment: The focus here is on enhancing user experience and accelerating service fulfillment. The assessment optimizes request handling workflows, automates request processing, and improves self-service capabilities for seamless service delivery.
Service Mapping Assessment: Gaining complete visibility into IT relationships is vital for informed operational decision-making. This assessment refines the accuracy of Service Mapping, eliminates redundant configurations, and enhances governance to support IT Service Operations and business continuity.
Event Management Assessment: Streamlining alert handling and improving event correlation are key to proactive issue resolution. This assessment ensures that ServiceNow Event Management is optimized for minimizing alert fatigue, automating remediation, and providing greater visibility into IT operations.
IT Service Operations Discovery Assessment: This specialized assessment reviews and optimizes existing ServiceNow Discovery implementations. It identifies inefficiencies, ensures optimal credential management, enhances visibility across hybrid and multi-cloud environments, and strengthens compliance.
Benefits of a Fit4Future Assessment
Engaging in a ServiceNow Fit4Future assessment with NTT DATA Business Solutions offers numerous benefits. They include:
- Reduced manual effort and accelerated workflows within the ServiceNow environment by identifying and eliminating bottlenecks and inefficiencies.
- Opportunities to leverage ServiceNow’s full automation capabilities, streamlined processes, and improved accuracy across various IT functions.
- Alignment with ITIL best practices, improved data integrity, and reduced compliance risks, leading to stronger IT governance.
- Optimized processes like request and incident management for faster resolution times and a better experience for end-users.
- Flexibility and responsiveness to adapt to changing business needs and accelerate digital transformation initiatives.
- Preparing the ServiceNow environment for adopting future IT Service Operations innovations and AI-driven capabilities.
- Clear, prioritized roadmaps with tactical and strategic recommendations, enabling organizations to take concrete steps towards improvement.
What This Means for ERP Insiders
Ensure the ServiceNow platform captures, routes, and resolves ERP-related incidents. Imagine an ERP user encountering an error during a critical month-end closing process. With an optimized ServiceNow incident management system through a Fit4Future assessment, this issue is quickly logged with relevant details, automatically routed to the correct ERP support team, and tracked to resolution. This minimizes downtime and ensures the timely completion of crucial financial processes.
Streamline change management for ERP updates and implementations. When planning an upgrade to a key ERP module, a well-configured ServiceNow change management process ensures all stakeholders are involved in the approval process. Risks are identified and mitigated proactively, testing plans are documented and tracked within ServiceNow, and the actual deployment is managed smoothly, minimizing potential errors and downtime that would directly impact ERP users’ daily tasks.
Improve request fulfillment for ERP-related services. With an optimized ServiceNow request management system, an ERP user needing access to a new financial reporting tool integrated with the ERP, for example, can submit a clear and standardized request through a self-service portal. The request is automatically routed for the necessary approvals and then fulfilled efficiently by the ERP administration team. The Fit4Future assessment might reveal that ERP-related requests are handled manually via email, leading to delays and a lack of visibility.
