Epicor Prism enhances enterprise intelligence with AI for supply chains

Epicor

Key Takeaways

Epicor Prism introduces vertical AI agents designed specifically for the supply chain, enabling users to access critical insights through natural language queries, thus reducing traditional barriers to data intelligence.

The integration of Epicor Prism with the Epicor Kinetic ERP platform aims to enhance user experience by automating repetitive tasks, improving productivity, and empowering organizations to make data-driven decisions.

As part of Epicor's strategy for 2025, AI plays a pivotal role in modernizing ERP systems, helping businesses gain a competitive edge by analyzing data, optimizing inventory, and predicting demand.

Enterprise software provider Epicor has unveiled its latest offering, Epicor Prism. It uses a network of vertical AI agents built specifically for the supply chain.

The product was launched on January 14 and will initially be available to be integrated with Epicor Kinetic, which is part of the Epicor Industry ERP Cloud. The new solution uses intuitive, AI-driven conversational ERP to enable organizations to take swift action.

Arturo Buzzalino, Epicor’s Chief Innovation Officer, said, “Through simple, natural language queries, Epicor Prism’s vertical AI agents quickly source and provide the best answer or recommendation to a user’s need. This helps reduce the friction in how users have traditionally extracted intelligence from their enterprise data, empowering them with critical insights without the technical barriers.”

Explore related questions

The company indicates that users can engage with Epicor Prism in the context of their native Epicor ERP platform, while a network of vertical AI agents collaborates behind the scenes to address a user’s request.

Giving an example of how Epicor Prism has helped the organization, Tyler Madsen, Director at Madsen’s Custom Cabinets, a Canadian manufacturer and part of the Epicor Prism Early Adopter Program, said: “We spend many hours each week manually updating hundreds of line-item due dates that correlate to the jobs we have. With Epicor Prism, we believe we’re going to free significant time for our team to focus less on scheduling and more on production and meeting customer demand. That’s really adding value to our business.”

Increasing focus on AI

AI has been central to Epicor’s business strategy going into 2025. In a recent cover story for ERP Today magazine, Steve Murphy, Epicor’s CEO, argued that without AI, the agility that organizations strive for may not be possible.

Buzzalino echoed these thoughts during a recent ERP Today webinar, emphasizing the importance of modernizing ERP systems to get additional value from AI. “ERP is at the core of many of these businesses and needs to be implemented correctly. Additional value can come only once the right data is in place,” he said.

What this means for ERP insiders…

Epicor Prism aims to transform the ERP experience, especially for the supply chain, by making the system more user-friendly, efficient, and insightful:

Gaining a competitive edge. The solution leverages AI and natural language interaction to help businesses unlock the full potential of their ERP data. It analyzes vast amounts of data within the system and identifies trends, patterns, and anomalies to provide users with valuable insights to make informed decisions. Businesses can now harness the power of AI to optimize inventory levels, predict demand, and identify potential risks.

Automate tasks. Epicor Prism can automate repetitive tasks like generating purchase orders, scheduling production runs, and communicating with suppliers. This helps employees focus on more strategic tasks.

Enhanced productivity. Prism leverages Epicor’s deep domain knowledge in manufacturing, distribution, and retail for tailored insights. Its simplified user interface can also improve user productivity. The new interface helps employees quickly search for information and perform routine tasks.