Just how important is the customer experience? In this session of ERP Today Live! Jean de Villiers, chief customer officer at Unit4, sits down with Giacomo Lee to discuss the untapped potential of industrial personalization and how to enhance the customer journey.
ERP Today Live! with Unit4
Key Takeaways
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The customer experience is crucial for business success, emphasizing the need for organizations to prioritize customer satisfaction.
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Industrial personalization represents a significant opportunity for companies to tailor their offerings and better meet individual customer needs.
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Enhancing the customer journey involves understanding pain points and leveraging technology to create more engaging and personalized interactions.
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