ERP Today’s weekly hotlist: 11-15 December

typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the previous week.

Microsoft and labor federation invited workers in the loop with AI

Microsoft and the American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) partnered to start an open dialogue on how AI can educate workers and also incorporate labor’s voice in tech development while helping to shape policy.

The collaboration between the labor organization and the tech company will focus on AI and aims to share in-depth information with labor leaders and workers on AI technology trends; to incorporate worker perspectives and expertise in the development of AI technology; and help shape public policy that supports the technology skills and needs of frontline workers.

Accenture bagged collaboration with Bank of Dubai

Accenture entered into a strategic agreement with the Commercial Bank of Dubai (CBD) to drive its technology transformation program and enhance its banking services to personal and business customers.

Accenture will set up a development Center of Excellence (CoE) to optimize CBD’s IT platform and incorporate technologies to enhance the customer experience.

David Parker, global financial services industry practices chair of Accenture, said: “The banking industry is changing profoundly and banks, more than anything, need to innovate at speed and scale.

“Technologies like AI and cloud can help enormously to improve the agility, resilience and operational efficiency that give them a true competitive advantage.” 

Insurance firm Miller onboarded Salesforce AI to boost productivity

Independent speciality insurance broker, Miller, became one of the first UK financial service organizations to combine Salesforce Einstein AI and Financial Services Cloud to drive productivity and efficiency across its business.

Doing this, Miller is looking to provide more personalized and meaningful business service experiences, enhancing broker productivity and anticipating client needs – whether it be a policy renewal or an opportunity to cross-sell using pre-populated templates.

Certinia unveiled advanced AI capabilities and updates

Certinia announced advanced AI capabilities and a range of new enhancements to its Services-as-a-Business platform. 

Certinia AI will see its capabilities expand to include predictions for days to pay in cash flow forecasting, streamlining accounting workflows, enhancing margin optimization in service delivery and over time – assessing the accuracy of its predictions.

CFOs could benefit from these expansions as they will be able to see a more accurate and comprehensive view of an organization’s financial health. 

Big Four out the door: EY added to list of layoffs

Big Four accounting firm, EY added to the list of layoffs this year with a further 30 partners and 100 consultants axed before the holidays.

This followed recent trends of other Big Four firms cutting down on their staff, said to be caused by the industry slowing down after the consulting influx during the pandemic.

EY attributed the jobs cuts to “transforming the business to focus on the areas where clients have the greatest needs.”