Generative forms of Artificial Intelligence (AI) are, obviously, of the time and of the moment. The essential G in GPT (Generative Pretrained Transformer), we use the term generative in this sense to describe the behavior of the statistical model that underpins the intelligence we derive from these systems.
One of the latest additions to the generative AI party is work finalized this month by Darmstadt, Germany-headquartered enterprise data analytics and services company Software AG.
The firm’s new ChatGPT API Connector resides in its webMethods.io integration platform.
Many will remember webMethods when it was a company in its own right rather than a sub-brand, which is perhaps why Software AG considered the name strong enough to retain for onward use under its own now rather bigger umbrella.
ERP AI apps
The new connector is designed to organizations to integrate OpenAI’s new generative AI tool into their business processes – many of which would logically have ERP-centric relevance and customer services is called out in particular here.
“ChatGPT has become a very hot topic and businesses are looking at how they can make the most of it,” said Dr Stefan Sigg, chief product officer at Software AG.
Any company with multi-stage and/or customer-relevant processes – for example the stages in a retailer’s product fulfillment and delivery cycle – can use ChatGPT to help send out updates.
“While there are seemingly endless possibilities, we’re happy to bring some very practical options to life right away,” said Dr Sigg. “Companies that can move from generic communication to genuinely personalized messages will find that they can deliver a higher level of service to their customers. At the same time we have seen over the last year or two rapid acceleration in the levels of technical debt, the management of which can be helped with ChatGPT.”
Personalized problem probing
Companies in industries, from retail to banking to logistics, can rapidly decrease the time taken to deliver fully personalized updates, for example to explain any delays or problems. For example, manufacturers are finding that the digital experience is now a priority for partners and customers, as they demand faster and more efficient access to products and services.
Even when data and systems are connected, personalization is often limited to a customer’s name and perhaps order details. Now ChatGPT brings in a greater understanding of the status of a process and the ability to automatically generate personalized updates –in a hybrid human/machine approach – to be more empathetic than standard responses.
Core developer use cases of the API Connector
Software AG suggests that by identifying where ChatGPT can contribute to tasks like legacy code conversion or automation of processes, companies can free up valuable developer time for the most productive, highest-value projects.
“Companies are constantly looking for ways to differentiate themselves, especially in an era of continual disruption,” added Dr Sigg. “Of course, the possibilities of ChatGPT extend way beyond these initial use cases. The most important thing is that there is a straightforward way for companies to get started. We’ve launched this new API Connector for webMethods.io so that organizations can begin to use Generative AI without having to spend lots of time and resource developing the integrations for it.”
The webMethods.io ChatGPT API Connector uses the GPT-3/Codex/Content Filter API of OpenAI and the company has provided this demo on the topic.