How Digital Adoption services drive behavior change

Key Takeaways

Successful change management requires a focus on people, addressing their specific needs and effectively communicating the benefits of the change to ensure user buy-in.

Capgemini's Digital Adoption offering utilizes tailored support methods, including gamification, to engage users and drive acceptance of new digital tools and processes.

Understanding user roles, priorities, and pain points through the development of personas and user journeys is crucial for implementing effective change and achieving high adoption rates.

Capgemini developed a unique Digital Adoption offering to support our customers…