Consolidating data to a single source, gathering insights from vast databases and providing the means for effective actionable insights, while also deftly handling task allocation. These abilities often attributed to ERP technology can be leveraged to provide optimal results for most tasks it has a hand in – which can even include efforts toward improving the conditions and lives of unsheltered communities.
NewRocket, official partners with cloud ERP specialists ServiceNow, used the aforementioned technology to aid in homelessness efforts for the City of Reno. DROPS (Direct Resource Outreach and Placement Service), a mobile app developed on the ServiceNow platform, utilized the various tools on hand to help outreach workers achieve more effective results.
ServiceNow specializes in data management and collating data from various, sometimes disparate, systems and arranging it in an easy-to-understand format – a feature that DROPS used by allowing for the mobile entry of vital demographic data. The collaborative efforts from city-wide workers created a shared knowledge base, which made it easier for outreach workers to better understand the impacts of their work, and also identify who needed attention the most.
Shared knowledge gained from leveraging SoftwareNow technology can also make it easier to create digital case files on individuals, allowing for a deeper insight into a homeless community. The case files often contain real-time context and can help in reviewing the effectiveness of earlier interventions.
Task management is also right in ServiceNow’s wheelhouse. The data gathered from digital case files can contribute towards individualized plans of action. By creating a shared tasklist, an app can aid in improving accountability and efforts toward maximizing impact. Tapping into the services provided from a cloud platform can provide the means to deliver the optimal services at the most effective times.
Ultimately, having a proactive attitude toward tackling homelessness is the fuel for positive change. NewRocket’s collaboration with ServiceNow means the City of Reno could transform the data gathered by outreach workers and create meaningful, actionable insights. Better agility could be gained by analyzing trends, and vital insights could help in decision-making.
“Working with ServiceNow and the City of Reno has been an incredible journey,” Gary DiOrio, CEO, NewRocket, explained. “DROPS is a testament to what can be achieved when innovative technology meets a genuine commitment to social good. We are proud to be part of this initiative and excited to see the positive impact it will have on the community.”
Hillary Schieve, Mayor of Reno, said: “DROPS is a game-changer for our city. By empowering our outreach team with this innovative technology, we are taking a major step forward in our efforts to tackle the challenge of homelessness. This app will help us make more informed decisions directly with the community we’re serving and ensure resources are provided when they are needed most.”
