IBM expands partnership with AWS to deliver GenAI to businesses

abstract image, using blue and orange colour cubes | IBM and AWS

IBM has expanded its relationship with AWS to help more mutual clients operationalize and derive value from GenAI.

As part of this partnership, IBM Consulting aims to expand its GenAI expertise on AWS by training 10,000 consultants by the end of 2024. The two organizations also plan to deliver joint solutions and services upgraded with GenAI capabilities to help clients across critical use cases.

Additionally, these 10,000 trainee consultants will have access to an exclusive, partner-only program that provides training on the top use cases and best practices for client engagement with AWS GenAI services. This will enable them to better serve clients innovating on AWS, advance their knowledge and allow them to engage with technical professionals.

Both companies are enhancing their already-active AI solutions and services with GenAI to help clients integrate AI quickly into business and IT operations building on AWS. IBM Consulting and AWS aim to start with the following solutions: Contact Center Modernization with Amazon Connect, Platform Services on AWS and Supply Chain Ensemble on AWS.

In addition to this, for clients looking to modernize on AWS, IBM Consulting plans to integrate AWS GenAI services into its proprietary IBM Consulting Cloud Accelerator to help accelerate the cloud transformation process.

Manish Goyal, senior partner, global AI and analytics leader at IBM Consulting, said: “Enterprise clients are looking for expert help to build a strategy and develop GenAI use cases that can drive business value and transformation – while mitigating risks.

“Paired with IBM’s AI heritage and deep expertise in business transformation on AWS, this suite of reengineered solutions with embedded GenAI capabilities can help our mutual clients to scale GenAI applications rapidly and responsibly on their platform of choice.”

Chris Niederman, managing director, global systems integrators at AWS, said: “Our customers are increasingly looking for the technical support and AI expertise they need to build and implement a GenAI strategy that drives business value from their entire cloud value chain.

“We are excited to be working with IBM to include embedded GenAI capabilities that assist our mutual customers scale their applications – and help IBM consultants deepen their expertise on best practices for customer engagement with AWS GenAI services.”