IFS future-proofs field service operations for Konica Minolta

Japanese multinational technology company Konica Minolta has selected IFS’s Field Service Management software to future-proof service operations and enable it to move to a predictive and optimized service model across its ten national operating companies (NOCs).

With around two million customers in 150 countries, Konica Minolta is a leading provider of digital workplace services, commercial and industrial printing, and optical systems for industrial use.

Through implementing the IFS solution, the company will transition to a predictive maintenance model that will allow it to plan the deployment of field service staff more efficiently across ten NOCs in Europe. IFS Cloud will also ensure maximum equipment uptime, reduce engineer call outs, and achieve a heightened customer experience.

Access to all relevant data at all times is essential for successful field service operations. IFS Cloud’s Field Service Management capabilities provide the same user experience on iOS, Android or Windows, which means Konica Minolta employees can check the availability of spare parts on a smartphone or tablet and create invoices and quotations on site at the customer.

AI-supported planning and scheduling optimization will also enable employees to align schedules and optimise and deploy resources in real-time, allowing them to automatically allocate work orders.

Glenn Arnesen, president of Northern and Central Europe at IFS, said: “We are proud that a renowned company like Konica Minolta wants to future-proof its field service management with IFS Cloud. Our solution supports the company with services related to the installation of systems and equipment.”

Ged Cranny, senior consultant at Konica Minolta, added: “With the IFS solution, we can realize our vision of next gen field service management. In IFS, we have found a partner that provides us with excellent support in offering our customers even better service and accompanying them on their way to becoming a digital company.”