Inetum’s ServiceNow practice has achieved two notable milestones: The ISG “Rising Star” recognition and the launch of an Agentic AI Center of Excellence. While centered on the ServiceNow platform, these advancements offer crucial insights and signal emerging trends for the broader Enterprise Resource Planning (ERP) landscape.
The company received the “Rising Star” designation in the 2025 ISG Provider Lens ServiceNow Ecosystem Partners report for Europe, underscoring its growing expertise. Another pivotal development is the March 2025 inauguration of its Center of Excellence for ServiceNow Agentic AI. Inetum is among the initial ten partners chosen by ServiceNow for Agentic AI development, co-creating solutions like “CI Smart Recommendations,” an add-on that leverages ServiceNow’s GenAI applications to promote self-healing IT and autonomous operations.
While these achievements directly enhance ServiceNow’s capabilities, the underlying technological shifts and strategic focuses carry clear parallels and learning points for ERP professionals and the systems they manage.
Inetum’s advancements within the ServiceNow sphere are a significant marker for the direction of enterprise technology. For ERP sector professionals, these developments underscore the accelerating integration of intelligent, proactive, and increasingly autonomous capabilities. Adapting to and leveraging these changes will drive future innovation and efficiency in ERP-managed operations.
What This Means for ERP Insiders
Advanced AI integration is becoming standard for enterprise platforms. Inetum’s focused investment in Agentic AI for ServiceNow indicates a broader trend: sophisticated AI is transitioning from an auxiliary feature to an integral component of enterprise software. This suggests a future beyond current analytics or basic automation for ERP systems. The expectation will be that AI agents are capable of predictive analysis and proactive intervention in core processes such as inventory management, production scheduling, or financial reconciliation. ERP professionals should anticipate AI that identifies issues and recommends or even initiates solutions based on continuous learning. This necessitates strategically evaluating how AI can be embedded to redefine operational efficiency within ERP environments.
Self-healing and autonomous operations are extending to ERP domains. The concepts of self-healing IT and autonomous operations, central to Inetum’s new AI offering, directly apply to ERP functionalities. This could manifest as systems that autonomously detect and resolve discrepancies in period-end financial closing processes, flagging only critical exceptions for human review. Similarly, supply chain modules could gain the ability to autonomously adjust logistics based on real-time disruption data, learning from events to mitigate future risks. This evolution does not point to replacing ERP personnel, but to augmenting their roles, enabling a shift from reactive problem-solving to strategic oversight and process optimization.
Evolving partner ecosystems and the value of specialized AI solutions. The collaboration between Inetum and ServiceNow to develop targeted AI solutions like CI Smart Recommendations highlights the increasing importance of specialized expertise in the evolving technology ecosystem. While general AI tools provide a foundation, maximum value in the enterprise space, particularly for complex ERP systems, will be derived from AI solutions tailored to specific business functions and industry verticals. ERP professionals should, therefore, identify partners and solutions that combine AI proficiency with deep knowledge of their specific ERP platform and operational intricacies. As stated by Hemant Lamba, CEO of Inetum Solutions, their focus is on developing AI solutions that can support the future of business operations — a future that integrally involves ERP systems.
