NTT and Microsoft support shift to hybrid working in next phase of alliance

NTT has been selected as one of the launch partners for Operator Connect for Microsoft Teams, which brings PSTN calling to Teams and provides integrated calling functionality that simplifies business communications.

The partnership signifies the next phase of NTT’s strategic alliance with Microsoft, which involves delivering secure and reliable solutions that help enterprise customers accelerate digital transformation initiatives in the shift to hybrid working.

Operator Connect provides carrier-grade telephony and support services in 39 countries, with added extras such as compliance recording, dynamic E911, call queue and video interoperability. NTT’s Support and Managed Services capabilities also provides full lifecycle support to help clients activate holistic solutions across all workloads, including calling, collaboration, integrated customer experience, and productivity.

NTT, as a launch partner for Operator Connect, represents another key milestone in the strategic alliance between NTT and Microsoft. In 2019, the two companies committed to building a new generation of managed service offerings that provide enhanced employee and customer experience based on Microsoft 365, Microsoft Viva, and Azure Communications Services.

Abhijit Dubey, chief executive officer at NTT, said: “We’re proud to be strengthening our alliance with Microsoft and to be named as one of the first development partners to offer Operator Connect to Microsoft Teams customers. We also guarantee full lifecycle support services so that clients can enjoy a consistent and seamless experience. The pandemic has completely changed the way we work and has highlighted the importance of connectivity and communication. Operator Connect, provided through NTT, will allow businesses to connect and engage with their employees and clients no matter where they’re working from.”

Jared Spataro, corporate vice president of modern work at Microsoft, said: “As a key strategic global partner, NTT has been an innovative and forward-thinking collaborator for Operator Connect. As we launch globally, NTT is already running the platform for several key clients and is providing high levels of advice, service, and support across 39 countries. We continue to strengthen our alliance to make real advances in how we take Teams Phone to market and enable the hybrid workforce.”