The ERP Value Gap: The Cost of Disconnected Payment WorkflowsDisconnected AP workflows are quietly draining ERP value — new research on how payments and integration impact ERP performance
Organizations invest in ERP systems to streamline operations, improve visibility, and connect critical business workflows. Yet when it comes to payments, 43% of organizations still manage at least some accounts payable (AP) processes outside the ERP, creating friction that limits the efficiency, scalability, and value they expect from their ERP investment. Based on new research from Priority Commerce surveying 150 AP professionals, The ERP Value Gap explores how disconnected AP workflows affect business outcomes, why payments are becoming a more important driver of platform value, and how ERP providers can better meet evolving customer expectations.
For ERP providers and the enterprises that run on them, the challenge is closing the gap between the seamless AP experience users expect and what platforms actually deliver — without adding integration complexity or disrupting existing workflows. This session makes the case for treating payables as a core platform capability rather than an add-on: embedding payment capabilities directly into the ERP to improve AP efficiency, reduce workflow fragmentation, and increase value. Watch this on-demand session as Priority Commerce EVP of Operations Steve Tackett draws on 20+ years in payments technology to show finance and operations teams what to consider when connecting modern payment capabilities to their ERP environment.
Why you should watch:
- See the new research: What 150 AP professionals reveal about where AP workflows still live outside the ERP — and what it costs in visibility, efficiency, and scalability.
- Diagnose your ERP value gap: Identify the common AP workflow challenges and integration barriers that force teams to manage payments outside the platform.
- Pinpoint what to fix: Learn which payment and AP capabilities close those gaps and create a more seamless, connected ERP experience.
- Understand the strategic upside: See why integrated payments strengthen platform value, customer retention, and long-term growth.
- Get a CFO-ready view: Understand what role integrated payments should play in a modern ERP strategy and how they move the needle on cost, control, and ROI.
