Americas

Manufacturers face deployment hurdles for smart technologies: SYSPRO

A SYSPRO report highlights a growing demand for AI, automation, and IIoT in manufacturing, although deployment challenges such as integration issues and workforce shortages persist, with only 12% having implemented AI despite 80% planning to allocate resources for it.

Analytics and AI

Esker Announces Strategic Investment from Bridgepoint

Private equity firm Bridgepoint has announced a significant investment in financial solutions provider Esker. Bridgepoint said the partnership “aims to accelerate Esker’s development strategy, leveraging our combined sector expertise to expand the brand globally and drive further innovation in the...

ERP Strategy and Planning

Aptum appoints Jaime Konzelman as Chief Revenue Officer

Aptum has appointed Jaime Konzelman as Chief Revenue Officer to lead its go-to-market strategy, leveraging her extensive experience to enhance customer success through tailored cloud solutions and strong partnerships.

Analytics and AI

The AI responsibility gap: A looming threat to business?

A new study by NTT DATA reveals that the rapid advancement of artificial intelligence is outpacing the establishment of responsible governance, creating an 'AI responsibility gap' that jeopardizes trust, investment, and accountability in AI implementation among organizations.

Financial Management

Air Niugini partners with Ramco Systems for payroll modernization

Air Niugini, Papua New Guinea's national airline, has announced a payroll transformation with the implementation of Ramco Systems’ platform.

Analytics and AI

Elite Announces New AI Compliance and Work-to-Cash Solution

Elite has launched Elite Validate, an AI-driven billing compliance solution designed to automate and streamline the process of adhering to Outside Counsel Guidelines for law firms, significantly improving efficiency and reducing human error in billing compliance.

Cloud Platform and Technology

DPC enhances automotive EDI with AIM AutoCOR and Epicor Kinetic

Diversified Plastics Corporation has streamlined its automotive EDI processes by implementing AIM AutoCOR with Epicor Kinetic ERP, enhancing order management, compliance, and shipping workflows through a cloud-based solution that significantly reduces trading partner integration time.

four office workers smiling while interacting

Analytics and AI

Workday unveils new Agent System of Record to manage AI workforce

Workday has introduced the Workday Agent System of Record to centralize the management of AI agents across organizations

Manufacturing Systems and Automation

Mary Ann’s Specialty Foods Enhances Efficiency with QAD Advanced Scheduling

Mary Ann's Specialty Foods is enhancing its production efficiency by implementing QAD Advanced Scheduling, building on its previous success with QAD Redzone Connected Workforce to streamline scheduling operations and improve real-time visibility, ultimately aligning with the company's vision for continuous improvement and operational excellence.

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

two people dressed in office attire sitting at a table with scales and justice in front of them | How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs

Business Process Management and Automation

How Oracle Cloud ERP and Accelalpha Extend meet law firms’ needs

With law firms operating in a fast-paced, regulated environment, tracking time and expenses are some of the most common challenges they face.

Analytics and AI

Nextworld secures $65M funding to accelerate AI-driven ERP innovation

Nextworld has raised $65 million in Series F funding to enhance its enterprise platform's growth and innovation by expanding strategic partnerships, advancing AI capabilities, scaling market efforts, and ensuring customer success, positioning itself as a flexible alternative to traditional ERP solutions.

three people in office outfits talking near a computer

Automation

Creatio and Arribatec partner to revamp CRM and workflow automation

Creatio has partnered with Arribatec to deliver innovative no-code tools that enhance efficiency and boost business growth.

Analytics and AI

Unlocking business efficiency: NetSuite introduces new AI innovations

Oracle NetSuite has introduced new AI-powered features at SuiteConnect, aimed at enhancing customization, optimizing workflows, and increasing productivity through tools like generative text enhancements, a Prompt Management API, an AI-powered Configure, Price, Quote Assistant, and an AI expert system for support.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

ERP Strategy and Planning

NTT DATA appoints Sudhir Chaturvedi as Chief Growth Officer and NA CEO

NTT DATA has appointed Sudhir Chaturvedi as Global Chief Growth Officer and CEO of North America, focusing on global growth strategies, collaboration in market execution, and enhancing ERP services through his extensive experience in consulting and digital transformation.

Supply Chain Management

Kinaxis and 4flow launch advanced network design application for Maestro

Kinaxis and 4flow have introduced Kinaxis Network Design by 4flow, an integrated application within Kinaxis Maestro, that provides real-time supply chain insights, enhances transparency and optimization, supports proactive management of changes in demand and transportation routes, and includes sustainability features to help organizations reduce costs and improve operational performance.

building developments next to a yellow crane

Application Development and Integration

Tyler Technologies expands public sector portfolio with MyGov acquisition

Tyler Technologies has announced its acquisition of Oklahoma-based MyGov, a company serving municipalities across the US.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

flower paining on a wooden building | The post-pandemic evolution of learning and development

Human Capital Management

Workday integrates TechWolf AI for employee skills management

Workday has announced the integration of TechWolf’s AI-powered skills intelligence across its global workforce.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

Security

Security for innovation: Mimecast Incydr’s defense against DeepSeek and other Gen AI data risks

The rapid growth of generative AI tools like DeepSeek presents significant data security risks for organizations, necessitating enhanced protective measures such as Mimecast's Incydr platform to safeguard intellectual property while promoting safe and effective AI adoption.

On Day 2 of the Acumatica Summit 2025, Vendors discussed SMBs and Cloud ERP

ERP Strategy and Planning

Acumatica Partners Chart SMB Cloud ERP Success

At the Acumatica Summit 2025, partners discussed the shift to cloud ERP for SMBs, modern solutions tailored for smaller businesses, and the importance of demonstrating AI-driven benefits.

woman looking at data on three computer monitors

Data and Data Management

Refreshing the Oracle reporting landscape with new data-sharing solution

Senior product manager of insightsoftware presented a webinar about a new solution designed to transform Oracle reporting landscapes.

Service Management

Deltek deepens AI in GRC for GovCon professionals

Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.

Old capitol iowa city iowa building. A large building with a flag on top of it | Tyler Technologies partners with state of Iowa to modernize public safety systems

Cloud Platform and Technology

Tyler Technologies partners with state of Iowa to modernize public safety systems

The Iowa Department of Public Safety has selected Tyler Technologies to improve information sharing among public safety agencies.

Analytics and AI

ERP Today Live! EY and CIO Sentiment Today

A survey by EY and Oxford Economics of 500 US CIOs reveals a discrepancy in investment focus, with most prioritizing back-office operations over front-office customer engagement, despite the potential of generative AI to generate revenue opportunities and reduce technical debt through reimagined software development.

Analytics and AI

Acumatica unveils AI-first strategy for mid-market ERP users

Acumatica unveiled its AI-first product strategy at the Acumatica Summit 2025, highlighting innovations to empower small and mid-sized businesses with secure AI tools, a new AI Studio for workflow automation, and industry-specific enhancements for improved operational efficiency.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.