Salesforce expands MuleSoft automation integration

Salesforce has introduced the next generation of MuleSoft, a unified solution for automation, integration, and APIs to automate any workflow so any technical or non-technical team can adapt to change and business complexity.

The solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA (robotic process automation) and to quickly connect data from any system, such as Slack, Stripe, and Workday, with MuleSoft Composer.

The new capabilities are fully integrated into Salesforce Flow, a suite of automation technologies across the Customer 360 to help save time, increase productivity, and deliver better experiences.

With macroeconomic uncertainty across markets, hiring, prices, and more, businesses are focused on efficient growth, cost savings, and productivity. More than 90 percent have seen a rise in demand for time-saving automation from business teams over the past two years, according to new Salesforce research.

However, the all-digital, work-from-anywhere world has increased the number of systems and amount of data companies must manage and connect, creating integration roadblocks to automation progress. And when new systems are needed or business requirements change, 96 percent of companies find it difficult to modify existing automations.

MuleSoft Automation aims to address these concerns with capabilities that allow customers to deliver intelligent automation anywhere; drive faster innovation with clicks, not code; automate and integrate anything; achieve end-to-end automation at scale, and maintain security and governance.

Shaun Clowes, chief product officer at MuleSoft, said: “As an integral part of Salesforce Customer 360, MuleSoft helps companies integrate complex systems and data, while expanding the universe of people who can use automation across any system or workflow. The result is empowered business and IT users, from sales and customer service to HR and finance, who can do more with less – quickly creating workflows and integrations that drive efficient growth and faster time-to-value.”