Salesforce has announced the general availability of Unlimited Edition+ (UE+), a simplified technology package for businesses looking to accelerate growth with AI, data and CRM.
The UE+ package provides organizations in all industries with access to Salesforce technologies which include Sales Cloud, Service Cloud, Einstein AI, Data Cloud, Slack, Tableau and Industries in a single offering, which aims to help businesses deliver enhanced customer experiences.
UE+ looks to simplify buying and implementing Salesforce technology to allow organizations to consolidate their tech stacks and scale faster and more efficiently.
Announced at Dreamforce, UE+ for Sales and Service, provide Salesforce’s sales and service in a single offering. Sales Cloud UE+ includes everything in the Sales Cloud Unlimited edition, along with Data Cloud, GenAI, Enablement, Sales Planning, Maps, Revenue Intelligence, Slack and Slack Sales Elevate.
Utilizing these offerings, organizations can increase sales efficiency, automate personalized communications and prioritize the most important deals using built-in insights. With data grounded in CRM and external sources, sellers can use data such as opportunity history, open cases and recent decision-maker touchpoints to create the ideal customer experience.
Additionally, Service Cloud UE+ includes everything in the Service Cloud Unlimited edition, along with Data Cloud, GenAI, Service Cloud Voice, Digital Engagement, Feedback Management, Self-Service, Slack and CRM Analytics. With this offering, service leaders can reduce costs and increase productivity by helping agents address incidents and resolve case volumes more quickly. With data-driven insights, leaders can give customers the ability to find the answers they need with GenAI-powered search quickly.
Bill Patterson, EVP of corporate strategy at Salesforce, said: “Our customers are consistently evaluating and working to simplify their complicated technology portfolio and are looking to us to help them be more productive and efficiency.
“These new bundles provide the best of Salesforce to help our customers across industries move faster, reduce complexity and better compete with the latest technology as they navigate this new AI era.”
