SAP Sapphire debuts new GenAI to “ignite ingenuity”

SAP has announced new GenAI innovations and partnerships to infuse Business AI across its enterprise cloud portfolio and “bring out customers’ best” at this year’s SAP Sapphire conference in Orlando, Florida. 

According to SAP, the announcement will provide users with insights that will empower them to deliver better outcomes and elevate their creative problem-solving skills.

That includes AI-generated reports in SAP SuccessFactors, forecasting capabilities in SAP Sales Cloud and added large language models (LLMs) from AWS and Meta to the SAP Business Technology Platform’s  (BTP) generative AI hub. The latter capability in SAP AI Core promises to make building GenAI use cases for SAP applications easier. 

Additionally, SAP’s GenAI copilot, Joule, will be expanded to SAP Ariba and SAP Analytics Cloud by the end of 2024. 

Partnerships to push GenAI limits

Through its partnerships with tech giants AWS, Google Cloud, Meta, Microsoft and NVIDIA, SAP plans to “push limits of what GenAI can do” at an enterprise level. 

As such, SAP and Google Cloud are expanding their partnership using Business AI to help enterprises better predict and mitigate supply-chain risks to minimize disruptions and maintain optimal inventory levels.

The companies will integrate Joule and SAP Integrated Business Planning for Supply Chain with Google Cloud’s Gemini models AI assistant and Google Cloud Cortex Framework’s data foundation. 

SAP will also leverage Meta Llama 3 to generate scripts that render highly customized analytics applications in SAP Analytics Cloud. 

Finally, SAP and NVIDIA Corporation will advance a cross-product partnership to embed cutting-edge technologies into enterprise-ready business applications. 

SAP and Microsoft to integrate their AI assistants

At the conference, SAP shared that it will integrate Joule with Microsoft Copilot. 

This partnership will aim to broaden Joule’s scope by integrating it with Copilot for Microsoft 365 to surface even richer insights. For example, by bringing Copilot for Microsoft 365 into Joule, a user can book a flight using SAP Concur and Joule can then block their calendar in Microsoft Outlook. 

As stated by SAP, “the unique value” of the partnership is in the bi-directional integration – in other words, a user can be in Microsoft Copilot leveraging Joule’s capabilities and vice versa, a user can use Microsoft Copilot capabilities in Joule.

“The Business AI innovations we’re announcing at Sapphire 2024 will redefine the way businesses run,” says SAP CEO Christian Klein. 

“Today’s AI announcements and partnerships build on our commitment to deliver revolutionary technology that drives real-world results, helping customers unleash the agility and ingenuity  they need to succeed in today’s fast-moving business landscape.”  

Among other announcements, SAP is adopting the ten guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence, which aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness and contribute to sustainable development.  

As cloud transformation journeys are gradually coming to an end, is it now time to question whether the newfound technology like GenAI can work to the users’ advantage? The announcements from SAP can help to address and investigate just that.