ServiceNow acquires Element AI to accelerate AI innovation

ServiceNow has signed an agreement to acquire artificial intelligence (AI) company, Element AI. A pioneer in the AI industry, Element AI will significantly enhance ServiceNow’s commitment to build the world’s most intelligent workflow platform to help streamline business decisions and unlock new levels of productivity.

Element AI will share its expertise in applying modern AI to text and language, chat, images, search, question response, and summarisation with ServiceNow. The company’s co‑founder and lead fellow, Dr. Yoshua Bengio, will serve as a technical advisor.

With plans to create an AI Innovation Hub in Canada to accelerate customer‑focused AI innovation natively in the Now Platform, ServiceNow’s latest investment deepens its commitment to the Canadian market, which has long been a leader in AI research and represents one of the world’s most significant locations for AI talent.

Vijay Narayanan, ServiceNow chief AI officer, said: “AI technology is evolving rapidly as companies race to digitally transform 20th century processes and business models. With Element AI’s powerful capabilities and world class talent, ServiceNow will empower employees and customers to focus on areas where only humans excel – creative thinking, customer interactions, and unpredictable work. That’s a smarter way to workflow.”

ServiceNow has seen strong demand for its AI‑powered products such as IT Service Management Pro, Customer Service Management Pro, and HR Service Delivery Pro. With practical, purpose‑built AI and analytics capabilities embedded into its Now Platform and workflow products, ServiceNow enables enterprises to make predictions and recommendations, take optimal actions, and automate repetitive tasks.

“Element AI’s vision has always been to redefine how companies use AI to help people work smarter,” said Element AI founder and CEO, Jean‑Francois Gagné. “ServiceNow is leading the workflow revolution and is the clear partner for us to apply our talent and technology to the most significant challenges facing the enterprise today.”

ServiceNow expects to complete the acquisition in early 2021.