Oracle and ServiceNow have announced a new integration of ServiceNow IT Operations Management (ITOM) Visibility and Oracle Cloud Infrastructure (OCI), which allows customers to proactively visualise changes and understand how business services are being impacted as a result.

Enterprise customers will be able to access and oversee OCI resources via their existing ServiceNow Service portal and the ITOM Visibility application, which now gives them a single dashboard to manage public cloud resources from Oracle and other cloud providers. 

The integration provides complete visibility into multicloud infrastructure as a service (IaaS), platform as a service (PaaS), and containers as a service (CaaS), with enterprise customers now able to discover and manage these resources using ITOM Visibility. ServiceNow’s comprehensive IT asset data means teams can visualise changes, track incidents, and fulfill software license compliance obligations.  

Scott Twaddle, vice president of product, industries, and partnerships at Oracle Cloud Infrastructure, said: “This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service Management Portal to view and manage all of their cloud resources, including Oracle.”  

Jeff Hausman, vice president and general manager for operations management and data foundations at ServiceNow, added: “With this integration, ServiceNow and Oracle are making it seamless for enterprises to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be. Joint customers leveraging the Now Platform and OCI will get the best of both worlds – a seamless experience that maximises the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations.”   

 


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