ServiceNow appoints first public sector global head following deal flurry

ServiceNow has hired Dr Raj Iyer, a pioneering industry technology leader, to fill a newly created role as the global head of public sector and expand the company’s global public sector strategy to accelerate the pace of digital transformation for the industry.

Iyer, previously the US Army’s first-ever civilian chief information officer, brings over 30 years of experience leading technology and business transformation in both the private and government sectors. In his role at the Army, he managed a $16bn annual IT budget and led the global digital transformation of the largest military branch in the US.

Supporting ServiceNow’s goal to transform the way governments serve their constituents, Iyer will lead the growth of markets across the global public sector, with a particular focus on Australia, Canada, France, Germany, Japan, the UK and the US, by scaling ServiceNow’s strategy and capabilities to meet the unique needs of regulated markets worldwide.

The move follows ServiceNow’s strong momentum in the global public sector industry, with the company having recently closed consequential deals with federal and other agencies, including; the US Federal Aviation Administration and the Defense Logistics Agency; the Department for Environment, Food and Rural Affairs and the Crown Commercial Service in the UK; and Australia’s New South Wales (NSW) Rural Fire Service among others.

“It should go without saying: When governments work, the world works. That’s why we need to recognize that ServiceNow’s role in this global industry has never been more critical,” said Bill McDermott, chairman and CEO of ServiceNow. “Raj is the best of the best. He’s the perfect leader to accelerate the mission-critical nature of the work we do with governments around the world, to transform experiences for employees, service members, and citizens.”

“We have a huge opportunity to truly transform the public sector through cloud-based digital technologies,” said Iyer. “ServiceNow has the biggest vision for digital transformation at the scale of government, and I’m thrilled to join a company that is equally as passionate and excited about the potential for change as ServiceNow. It has never been easier to leverage the power of a platform like ServiceNow to truly transform how governments serve their citizens.”