CX

Artificial Intelligence is increasingly integrated into both personal and business spheres, enhancing digital transformation, personalizing customer interactions, and providing predictive analytics to help organizations navigate challenges and improve operations.

Supply Chain Management

How Pragmatic AI can leverage your product lifecycle management

A webinar featuring experts in customer experience management will explore the integration of AI, data analytics, and personalization technologies, offering strategies for leveraging customer data, optimizing journeys, and enhancing engagement, along with real-world case studies and live demonstrations to help participants improve their CXM initiatives.

Human Capital Management

Dynamics 365 new ‘Contact Center’ launches to enhance CX with AI Copilot

Officially launched on July 1st, Microsoft Dynamics 365 debuts its new Contact Center solution to use AI capabilities for CX efforts.

SAP debuts new CX generative AI capabilities

SAP has announced new generative AI capabilities dedicated to spanning its SAP Customer Experience (CX) portfolio.