workflow automation

ServiceNow’s Q2 Results Show AI Governance Is Becoming a Buying Trigger

ServiceNow reported stronger-than-expected Q2 2026 results with subscription revenues reaching $3.88 billion, driven by a significant increase in its AI business crossing over $1 billion in annual contract value, and raised its full-year revenue outlook while emphasizing the importance of AI governance for enterprise software.

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Analytics and AI

Workday Research Shows Why AI Alone Is Not Fixing Busywork

New Workday research shows that disconnected systems continue to consume employee time, while organizations embedding AI directly into core workflows are realizing significantly stronger productivity gains and higher user confidence.

Enterprise Architecture

Who Governs AI Agents When Workflows Cross Platforms?

As AI agents expand across ERP, cloud, and workflow platforms, enterprise leaders face a critical governance challenge: who owns accountability when data, models, and audit trails are fragmented across multiple systems. This analysis explores the control plane problem and what ERP teams must do to prevent agent sprawl.

Manufacturing Systems and Automation

Syspro’s Nucleus Leader Ranking Puts Manufacturing ERP Back in Focus

Syspro’s move into the Leader quadrant of the 2026 Nucleus Research SMB ERP Technology Value Matrix signals a broader shift in midmarket ERP buying, where manufacturing depth, usability, embedded automation, and deployment flexibility are becoming central to value.

Analytics and AI

SAP Moves Agent Orchestration into Joule Studio with n8n Deal

SAP has acquired a minority stake in the Berlin-based automation platform n8n at a $5.2 billion valuation, integrating it into Joule Studio to enhance AI workflows in its Business AI Platform while targeting broader developer adoption and improved orchestration strategies for enterprise systems.

Glowing AI brain on a CPU chip surrounded by a digital circuit board, representing enterprise cloud and AI infrastructure

Cloud Platform and Technology

Your AI Roadmap Has a Cloud Problem: New NTT DATA Research Reveals Why Enterprise Cloud Maturity Is the Gating Factor for AI Success

Despite extensive investments in cloud migration, only 14% of enterprises have achieved the advanced cloud maturity necessary to support AI-driven innovations, posing significant strategic challenges as organizations grapple with legacy systems and the urgent need for integrated cloud and AI strategies.

SAP agentic AI manufacturing Hannover Messe 2026

Manufacturing Systems and Automation

Sage Brings Copilot into Operations to Push Manufacturing, Distribution Toward Agentic Supply Chains

Sage has integrated its Copilot AI assistant into Sage Operations to enhance operational workflows with earlier risk detection and proactive insights for manufacturing and distribution teams, signaling a move towards more agent-driven operational models.

Analytics and AI

Year in Review: ERP AI Integration Went from Promise to Performance in 2025

End users in 2025 stopped seeing AI as a futuristic buzzword for enterprise planning. What had long been pitched as a future differentiator finally began delivering measurable operational benefit this year. According to ERP Today’s reporting on the manufacturing sector, 82% of companies increased...

CRM and Customer Experience

5 Predictions: What Salesforce Leaders Expect from Enterprise AI Agents in 2026

At a Salesforce roundtable, executives predicted that by 2026, companies will face a clear divide based on their adoption of AI agents as operational infrastructure, leading to significant changes in voice communication, engineering delivery models, governance structures, and user experiences.

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ERP Strategy and Planning

NTT DATA Business Solutions Positions for the Platform Era: SAP, ServiceNow, and the New Face of Enterprise Transformation

NTT DATA Business Solutions is uniquely positioned to bridge SAP and ServiceNow through a pragmatic transformation framework that emphasizes customer proximity, platform integration, and outcome-driven innovation, making it a top-tier partner for organizations seeking comprehensive business transformation.