When organizations undergo significant system transitions, end-users are profoundly impacted. Providing the right support is crucial to ensuring users feel guided throughout the transformation, leading to smooth and effective user adoption. Every organization has its own unique business needs and workflows, so the support must be tailored to demonstrate how the new system will positively affect users’ daily operations.
As a seasoned Oracle ERP system training provider, Fudgelearn strongly advocates for Oracle’s Guided Learning tool (OGL). OGL is a Digital Adoption Platform that Fudgelearn recommends to complement the training they provide. It offers ongoing support and guidance to users during system implementations, post-go-live and long after formal training has concluded. OGL can be configured to offer in-depth assistance for first-time system users, boosting their confidence while also providing helpful insights and tips for seasoned users to remind them of infrequently used processes and business policies.
Some of the additional ways OGL supports users include:
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- Employee Onboarding: Delivering personalized messaging for new users and ensuring recruits complete required tasks through customized task lists
- Change Management Communication: Facilitating smooth transitions by communicating changes effectively
- Business Values and Policy Communication: Reinforcing organizational values and policies during system use
- Process Compliance and Data Quality: Ensuring users adhere to processes and maintain high data quality standards
- Communicating Critical System Updates: Quickly adopting new functionality by informing users of system updates and improvements
- For more, read Fudgelearn’s top 5 OGL Use Cases.
As an Oracle Partner and OGL Implementation Partner, Fudgelearn has the expertise to offer valuable insights and guidance.
“We understand that users often require additional support when they start using the Fusion applications,” said Tony Cook, founder and CEO of Fudgelearn. “This support ranges from answering initial ‘how do I do this’ questions for new processes to helping users recall steps for processes that are infrequently performed, such as those done quarterly or annually. The guided learning tool not only supports technological changes, such as quarterly updates but also assists with process changes and offers clarity when users need it most.”
Organizations may feel uncertain about how to maximize the benefits of OGL. To address this, Fudgelearn has a dedicated team of experts ready to consult and assist. Their Oracle Guided Learning Included Package enables OGL Included (OGLi) customers to fully leverage the tool for their Fusion Application. Fudgelearn’s extensive “experience” library of bespoke, ready-to-use Guides allows for timely deployment of OGL items while accommodating specific organizational needs.
OGL also integrates seamlessly with Oracle Journeys, further enhancing the support experience for Oracle HCM users. Find further OGL/OGLi resources below:
