The public safety technology market is booming, driven by the need for modernization, with a projected growth of 9% CAGR through 2030. Selecting providers should focus on scalability, interoperability and ease of use.
The Iowa Department of Public Safety (DPS) has selected Tyler Technologies’ Enterprise Public Safety suite to enhance statewide integration and improve information sharing among public safety agencies. This move sees Iowa become the eighth US state to implement Tyler’s enterprise solution for public safety.
The suite, which includes Enterprise CAD, Enterprise Law Enforcement Records and Public Safety Analytics, will replace Iowa’s 30-year-old, homegrown system that served as a central hub for state agencies.
According to Iowa DPS Captain Heath Hove, the aging system, while effective for decades, needed an update to break down departmental silos and modernize communication across agencies: “We look forward to updating and overhauling our current applications,” Hove said. “This will bring more streamlined communication to our agencies and officers statewide.”
Powered by AWS, Tyler’s technology is expected to provide Iowa DPS with several key improvements including better integration for sharing accurate information between officers and back-end staff; updated interfaces for records and warrant applications; analytical tools to track metrics and analyze crime trends; and faster response times for multi-jurisdictional dispatching.
Earlier this month, Tyler Technologies announced several changes to its corporate executive leadership team, including the appointments of new chief marketing and chief legal officers, as well as the addition of a new chief administrative officer position.
Lynn Moore, president and CEO said that those announcements “reflect our commitment to the long-term growth of our business and our people as we focus on continuous innovation and collaboration”.
What it means for ERP insiders
Empowering public safety professionals: For law enforcement officers, dispatchers and administrators in Iowa’s public safety agencies, the adoption of Tyler Technologies’ Enterprise Public Safety suite marks a transformative shift in day-to-day operations. As Captain Heath Hove of Iowa DPS highlighted, this new platform is expected to dismantle the silos that have long hindered seamless communication between departments. With tools like Enterprise CAD, modernized law enforcement records and Public Safety Analytics, frontline officers can expect real-time data sharing and faster response times. Back-end staff can benefit from intuitive interfaces for managing records and warrants, while leadership can leverage robust analytics to make data-driven decisions. This modernization effort ensures that everyone involved in public safety, from dispatch to patrol, will have the resources to enhance community service and safety outcomes.
Market dynamics driving modernization: The public safety technology market is experiencing a significant boom, driven by the pressing need for modernization across the United States. Valued at over $12bn in 2023 and projected to grow at a robust CAGR of 9% through 2030, this sector is seeing increased investments from both government and private entities. As states like Iowa move to replace legacy systems, vendors such as Tyler Technologies, Motorola Solutions and Hexagon Safety & Infrastructure are vying for market leadership. Tyler’s focus on cloud-powered, integrated solutions aligns with macro trends emphasizing interoperability, scalability and data-driven insights. Iowa’s choice to implement Tyler’s AWS-powered platform positions the state at the forefront of a national shift toward more agile and efficient public safety operations.
Selecting the right provider: When evaluating providers for public safety technology, end-users should prioritize solutions that offer scalability, interoperability and ease of use. The ability to integrate seamlessly with existing systems and facilitate cross-agency communication is paramount, especially for statewide deployments. Additionally, platforms should provide robust analytics to support proactive decision-making and feature user-friendly interfaces to minimize training overhead. Cloud-based solutions, such as those powered by AWS, offer enhanced reliability and flexibility, making them a critical consideration in vendor selection. Ultimately, public safety agencies should seek partners with a proven track record in the sector, a commitment to innovation and a deep understanding of the challenges unique to public safety.
