Oracle NetSuite has unveiled a suite of new AI-powered capabilities to enhance customization, optimize workflows, and maximize the value of its platform. The new features were unveiled at the SuiteConnect event in New York on February 6.
These innovations integrate generative AI capabilities and AI agents directly into NetSuite, enabling organizations to improve data accuracy, streamline processes, and increase overall efficiency.
The latest advancements bring generative AI-powered features at no additional cost to users. NetSuite’s latest AI features include:
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Text enhance for custom fields
One of the most significant updates is the introduction of generative AI-powered text enhancements for custom fields. This feature enables businesses to improve data entry efficiency by automatically generating relevant and context-aware text suggestions. Using Prompt Studio, administrators and developers can configure AI-generated content based on their preferred format, tone, and creativity level. This ensures higher data accuracy and better AI-assisted workflows.
Prompt Management API
To simplify AI integrations and customizations, NetSuite has introduced a Prompt Management API. This tool centralizes the management and deployment of prompts used by large language models (LLMs) within NetSuite. Businesses can now programmatically control AI-generated prompts, enabling seamless integration of AI features into SuiteApps or customized NetSuite solutions.
NetSuite CPQ AI Assistant
The new AI-powered Configure, Price, Quote (CPQ) Assistant enhances the sales process by guiding sellers (B2B) and buyers (B2C) through product and service configurations. The AI agent leverages natural language conversations to recommend optimal configurations and provides detailed justifications for its selections, streamlining the sales experience and improving customer satisfaction.
NetSuite Expert for SuiteAnswers
NetSuite now includes an AI-driven expert system that enhances support and issue resolution. Users can ask natural language questions, and the AI agent will analyze thousands of support articles to deliver precise, actionable insights. This feature helps businesses quickly access critical information, boosting productivity and minimizing downtime.
Introducing these new features Evan Goldberg, Founder and Executive Vice President of Oracle NetSuite, said, “The latest AI innovations in NetSuite will advise and assist our customers and help them boost productivity, increase profits, and optimize their business for success.”
What this means for ERP Insiders
Utilizing AI provides enhanced customization and data accuracy. There is a strong trend toward increased investment in AI adoption, with many organizations surveyed by SAPinsider, planning to raise their budgets either moderately or significantly. Platforms like NetSuite that have generative AI capabilities like Text Enhance and the Prompt Management API, help businesses accelerate their AI adoption by streamlining data entry and customizing AI-generated content more effectively.
Accelerated sales cycles evolve from optimized sales and customer experience: SAPinsider research indicates that automating finance related processes like procure to pay help organizations focus on streamlining procurement through automation, which in turn helps sales. Moreover, the NetSuite CPQ AI Assistant helps organizations improve customer satisfaction through intelligent product recommendations.
Faster issue resolution and increased productivity. With these latest AI innovations, NetSuite continues to reinforce its position as a leader in intelligent business automation, empowering organizations to operate more efficiently and effectively in an increasingly digital landscape. For example, AI-driven support through NetSuite Expert for SuiteAnswers allows users to quickly find solutions to their queries, reducing operational inefficiencies and improving overall business agility.
