Using automation to improve the user experience

The end user experience can ultimately determine the success of a cloud implementation. By neglecting the user experience, or not considering it when contemplating a business transformation, firms could expose themselves to unnecessary disruption. Oracle Applications specialists, like Rossera, focus on improving the user experience with automated processes, which reduce load on specialist teams and accelerate an ERP implementation.

While the Oracle Cloud platform contains a full suite of applications and tools, it can sometimes take the intervention of a third-party support service to provide a solution to a unique issue. As a business undergoes a transformation, a host of new processes are typically introduced – it’s during this process that companies can get overwhelmed and where third-party support services can provide a helping hand.

Effective support tools can come in the form of automation and no code development, especially useful when it comes to manual processes. For example, Rossera’s ProcessSense tool was created specifically for this purpose. Rather than manually connecting disparate systems, a solution like ProcessSense can provide the framework needed for users to automate processes alongside the Oracle ERP while also adhering to the strict security that Oracle systems operate by. The user experience is improved by reducing the time spent on tedious manual processes, as helped by the convenience of no-code development while also providing the same look-and-feel as the native applications.

Via the ProcessSense tool, users can also get to grips with the latest AI solutions within the  Oracle Cloud like Oracle Document Understanding without any prior machine-learning knowledge.

Sophisticated process automation systems can provide users with built-in dashboards to showcase real-time data insights. Centralizing data streams can give users the means to identify bottlenecks within a business process while also providing the data to justify and drive process improvements. A solution like ProcessSense can offer these expanded reporting capabilities by integrating databases running in Oracle Cloud with a client’s reporting tools, allowing for extensive data reports for users and leadership.

A cloud automation solution should be able to easily automate manual processes and improve the user experience by giving more time to focus on their day-jobs rather than performing transactions in the ERP.  An effective solution, like Rossera’s ProcessSense, achieves this via an easy-to-use, configuration-based framework that enables customers to rapidly build automations alongside their native Oracle ERP applications.