WalkMe Ltd., a provider of digital adoption platforms, has announced the expansion of its partnership with SAP Concur, the world’s leading brand for integrated travel, expense, and invoice management solutions.
With more than 35 million users in over 42 countries, WalkMe was founded ten years ago to simplify the way people interact with technology.
WalkMe joins the SAP Concur partner programme providing a solution extension: Concur User Assistant by WalkMe. The new solution extension leverages WalkMe technology to provide relevant self-service guidance and content within the SAP Concur environment, driving digital adoption, efficient employee onboarding, and optimal employee experiences.
Concur User Assistant by WalkMe comes in a ‘freemium’ version to all SAP Concur users, which provides basic workflow assistance, new user profile set up, on-screen help directory, and user interface introduction. The premium version, available as an SAP Concur solution extension, provides a full license of Concur User Assistant by WalkMe, from which clients can create and deploy custom guides for training and on-boarding, glean insights from an analytics dashboard, support custom fields and workflows, and create organisation-specific messages.
Amir Farhi, chief business development officer at WalkMe, said: “Whether employees are changing careers or changing companies, ‘the great resignation’ has paved the way for ‘the great acceptance,’ creating an influx of new-hires across all industries that puts pressure on organisations to provide optimal employee experiences. With WalkMe, organisations can analyse digital adoption and usage trends across applications, users, business processes, and departments, which are critical to understanding how to improve user experience. As new and current employees are faced with a growing number of applications to learn and use to perform their jobs, solutions like Concur User Assistant by WalkMe puts the power of digital adoption into the hands of all SAP Concur users.”