Reporting from the ERP Today News Desk, live at the IFS Unleashed event in Orlando, Florida, Mark Vigoroso, Chief Content Officer, ERP Today/Wellesley Information Services and Stephanie Ball, Deputy Editor, ERP Today, sit down with Robert Biagotti, Vice President Enterprise Asset Management, Exelon on why the company chose IFS for its EAM implementation.
When North American energy delivery company, Exelon, started its enterprise asset management (EAM) journey two and a half years ago, it wanted the project to deliver value for its ten million customers. However, the implementation faced challenges like delays and dissatisfaction regarding experience. That is when the utilities company chose IFS’ solutions to streamline its EAM implementation.
“The solution was all about bringing the different pieces of the puzzle in the EAM system together,” said Biagotti, “And from day one, IFS’ technology was top-notch. What really sealed the deal with IFS was that they truly listened to the customers and wanted to learn as much from us as we did from them.”
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For Exelon, IFS laid out a vision of end-to-end processes and how its platform would integrate with everything Exelon did from an asset perspective.
“It’s just not about your EAM; you need intelligence, AI, fitting with your budgeting software, other systems or field deployment,” Biagotti explained. He added that IFS’ product clearly articulated that vision and that Exelon saw it taking shape in real-time.
Exelon had been clear from the start that it needed a technology partner for this project, not just a software company. According to Biagotti, IFS’ deep industry knowledge, partnership with Microsoft, and ability to provide a cloud platform tipped the scales in its favor. Moreover, IFS demonstrated the agility of its platform, leading Exelon to sign up with them in January.
“Our goal was to put users in the system in 2024, which was unheard of,” Biagotti noted, “And I am proud to say that we beat that goal by four months and got people using the platform in August.”
Although the product is small at present, Biagotti believes the cloud deployment has had a very impactful effect.
In the next two to five years, Biagotti said the company will be making small improvements and deployments to its existing system every year to deliver continuous value and over ten years, the company plans to have perfect blue sky reliability so that its customers are ensured of uninterrupted power unless there’s a storm or a significant event.
“So the question we pose to IFS and all our partners is, what are you going to do to help us realize that goal? And that is what Exelon and IFS are striving for through this partnership,” Biagotti said.
Note: This ERP Today TV content comes sponsored by IFS.
