Blogs

Human Capital meets AI as Salesforce updates HCM & Workday capabilities

Salesforce Service Cloud's late 2024 update introduces an Employee Service solution that integrates AI capabilities through Agentforce and includes a prebuilt integration with Workday, enabling HR teams to unify employee data, streamline support, and enhance productivity.

graphic of a man using a computer on a blue background | The value in staying on Oracle EBS

Business Process Management and Automation

Watch for Oracle JD Edwards EnterpriseOne Release 25 Customer Go-Lives in H1

Oracle JD Edwards announced the release of EnterpriseOne Release 25 in Q4 2024, featuring enhancements that improve business process automation and management across various sectors, with initial customer deployment expected in 2025.

Salesforce building | Salesforce and Spiff

Analytics and AI

Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks

Salesforce has launched Agentforce 2.0, an advanced digital labor platform that enhances enterprise teams with autonomous AI agents capable of performing complex tasks and seamlessly integrating with tools like Slack and MuleSoft to improve operational efficiency and decision-making.

Supply Chain Management

Shanghai Pepsi-Cola Beverage Selects Blue Yonder to Optimize Production Operations

Shanghai Pepsi-Cola Beverage Co. Ltd. will enhance its supply chain efficiency and customer satisfaction by utilizing Blue Yonder Production Planning, with the support of PwC, to optimize production processes, reduce costs, and improve asset utilization.

a big office building with a green sign saying 'Sage' | Sage stands out with “high pace of innovation” amid upbeat year-end results

Analytics and AI

Sage Intacct Release 4 Features AI-driven Sage Copilot to Enhance SMB Decision-making and Efficiency

Sage has introduced Sage Copilot, an AI-driven tool designed to enhance productivity and decision-making for accounting and finance teams, currently available to early adopters in the US and UK, as part of significant updates to Sage Intacct that aim to streamline financial oversight and support small and mid-sized businesses in managing their growth.

Business Process Management and Automation

Aptean Adds Intelligent Process Automation Capabilities Through JobRouter Acquisition

Aptean has acquired JobRouter, enhancing its intelligent process automation capabilities to better serve its global ERP customers and support the current JobRouter client base, while positioning itself as a leader in workflow automation and process optimization across various industries.

Pagoda city surrounded by trees during sunset; client innovation in Japan concept

Governance, Risk, and Compliance

The Insider Look into NTT Group x Eviden Identity Management deal

December saw NTT Group select Evidian Identity Governance & Administration (Evidian IGA) as the foundation of their Identity Management Infrastructure in Japan. Eviden, part of Atos Group, provides an Identity Governance and Administration (IGA) solution to ensure governance and scalability...

CRM and Customer Experience

Actually, Accenture Song is a technology company

Accenture's rebranding of its marketing services to Accenture Song reflects its strategic shift towards advanced CRM capabilities and customer data integration, bolstered by recent acquisitions that enhance its marketing transformation, data analytics, and customer insight offerings.

Analytics and AI

Is Workday second-guessing AI amid stock index milestone?

Workday has had a busy December with its Workday Rising EMEA conference, joining the S&P 500 stock index and winning a Best ERP Vendor award.

Analytics and AI

Dell Technologies Accelerates AI Innovation and Strengthens Cybersecurity Strategies for Microsoft Customers

Dell Technologies has launched new AI innovations to streamline AI adoption, enhance cybersecurity, and simplify data management for Microsoft customers in multicloud environments, including services like Dell APEX File Storage and protection solutions aimed at improving operational efficiency and security.

Enterprise Asset Management

Innovapptive Joins AWS ISV Accelerate Program, Enhancing Global Delivery of AI-Powered Connected Worker Solutions

Innovapptive has joined the AWS ISV Accelerate Program, enhancing its AI-powered Connected Worker solutions, optimizing AWS investments for clients, streamlining access via the AWS Marketplace, and expanding its global reach through co-sell support with AWS to drive operational efficiency and connected workforce solutions.

Enterprise Asset Management

IBM Maximo: what’s the latest buzz for Big Blue EAM?

IBM Maximo is enhancing its Enterprise Asset Management capabilities through the acquisition of Prescinto, introducing advanced AI-driven solutions for asset performance monitoring and management, while its latest software updates support sustainability efforts in line with environmental goals.

Supply Chain Management

Accenture SAP deal cements its supply chain ambitions

Accenture's recent acquisition of SAP consultancy Camelot Management Consultants strengthens its supply chain capabilities, particularly in the DACH region, complementing previous acquisitions aimed at boosting its presence in the global supply chain optimization landscape.

Analytics and AI

The biggest reveals and announcements from Amazon re:Invent 2024

At Amazon re:Invent 2024, AWS unveiled significant advancements in AI technologies, including the launch of Amazon Nova foundation models, integration of GenAI with GitLab via Amazon Q Developer, a collaboration with SAP for cloud ERP solutions, enhanced capabilities in the next generation of SageMaker and the introduction of a 'Buy with AWS' button, all aimed at solidifying AWS's position in the competitive AI and cloud services market.

Service Management

Fielding FSM: Was Field Service Management benched in 2024?

Besides Microsoft, it seems Field Service Management was benched in 2024 for AI adventures in the ERP playing field.

Human Capital Management

Salesforce integration is fueling the NetSuite ecosystem

November saw significant acquisitions and investments in the Oracle NetSuite and Salesforce integration space as firms like CrossCountry Consulting and Cooper Parry expanded their capabilities to meet the rising demand for seamless connectivity between the two platforms.

Analytics and AI

Salesforce says UK is an AI leader with skills issues. Is No-Code the fix?

Salesforce's UK AI Readiness Index reveals the UK surpasses G7 averages in AI adoption due to a strong innovation culture and tech investments, while highlighting the potential of no-code solutions like Agentforce to bridge the skills gap and enhance AI implementation across sectors.

Manufacturing Systems and Automation

Epicor Acquires Acadia Software to Empower Frontline Workers

Epicor has acquired Acadia Software to enhance its enterprise solutions for frontline workers in manufacturing and supply chain, aiming to provide real-time insights and digital guidance that boost productivity and efficiency.

Analytics and AI

Oracle Health’s Clinical AI Agent Helps Doctors Spend More Time with Patients

Oracle Health has launched a new generative AI-based Clinical AI Agent that enhances patient-provider interactions by automating clinical workflows, improving documentation accuracy, and reducing physician burnout, leading to significant time savings and improved patient experiences.

close up of someone's hands typing at a laptop | S/4HANA

Application Development and Integration

Five ways to master an SAP S/4HANA migration

Migrating to SAP S/4HANA poses significant challenges for enterprises, as evidenced by costly failures like Lidl and Revlon, highlighting the need for meticulous planning, risk management and effective data integration strategies to ensure successful transitions before the 2027 deadline.

Infor building image - Infor AWS marketplace

Analytics and AI

Infor Targets Business Velocity with Added Process Mining, ESG and GenAI Capabilities

Infor has announced major updates to its CloudSuite portfolio, introducing innovations like a GenAI Assistant, process mining capabilities, and ESG Strategy Management, aimed at enhancing industry-specific software solutions to promote productivity, operational efficiency, and data-driven decision-making.

Vonage and SAP expand collaboration for AI-driven enterprise experiences

Analytics and AI

QAD Redzone Debuts New AI Capabilities to Drive Manufacturing Productivity Gains

QAD Redzone has launched Champion AI, an advanced suite of predictive and prescriptive AI capabilities aimed at enhancing productivity and collaboration on the manufacturing floor, ultimately transforming how frontline teams address operational challenges.

Analytics and AI

LTIMindtree Launches ‘AI-Smart Underwriter’ Solution Powered by ServiceNow

LTIMindtree launched the AI-Smart Underwriter solution in partnership with ServiceNow to enhance insurance underwriting efficiency through data-driven insights and automation, transforming traditional practices and enabling underwriters to focus on critical decision-making.

A green metal gate locked with a brass padlock |

Security

Cybersecurity services are jumping on the AI progress train

As companies increasingly adopt AI technologies for cybersecurity, a recent Capgemini report reveals that while GenAI enhances threat response and detection, it also introduces new risks, prompting firms like Accenture and Dell to bolster their security offerings amid rising cyber threats.

image of lake surrounded by tall green trees | ERP project

ERP Strategy and Planning

To prevent your ERP project from failing, stop undertaking an ERP Project

Chris Morton consults with Infor customers to rationalize the business benefit they can expect to realize by upgrading their business systems and processes. Chris Lewis, MAFM, MBA, and PhD candidate is a Vice President of Solution Consulting with 15 years...

ERP Strategy and Planning

What Julia White’s appointment to CMO means for AWS and SAP

Amazon has appointed Julia White, formerly of SAP and Microsoft, as its new CMO and VP of AWS, where she is expected to leverage her extensive cloud and AI experience to strengthen AWS's position in the competitive cloud market, particularly against Microsoft Azure, while potentially deepening the partnership with SAP.

Service Management

Be All and End All? The be one solutions SEA Expansion

SAP service partner be one solutions has expanded its Southeast Asia presence through the acquisitions of Netika Business Solution Vietnam and Inecom, enhancing its product offerings and expertise for SAP clients while prioritizing the region for future growth.