Blogs

Accenture, Google Cloud Partner on Sovereign Cloud and Gen AI in Saudi Arabia

Accenture and Google Cloud are collaborating to boost generative AI and cloud adoption in Saudi Arabia, enhancing local organizations' capabilities and economic growth while promoting digital sovereignty and talent development.

Cloud Platform and Technology

Oracle Expands Cloud Offering to Support EU Data Sovereignty

Oracle's Fusion Cloud Applications Suite is now available on Oracle EU Sovereign Cloud, allowing EU organizations to store sensitive data and applications in compliance with strict regional data privacy regulations, thereby enhancing their ability to adopt AI-driven solutions securely.

Analytics and AI

Elite Announces New AI Compliance and Work-to-Cash Solution

Elite has launched Elite Validate, an AI-driven billing compliance solution designed to automate and streamline the process of adhering to Outside Counsel Guidelines for law firms, significantly improving efficiency and reducing human error in billing compliance.

Cloud Platform and Technology

DPC enhances automotive EDI with AIM AutoCOR and Epicor Kinetic

Diversified Plastics Corporation has streamlined its automotive EDI processes by implementing AIM AutoCOR with Epicor Kinetic ERP, enhancing order management, compliance, and shipping workflows through a cloud-based solution that significantly reduces trading partner integration time.

IFS Valuation Soars Past €15 B on Major Investment & Strong Growth

Cloud Platform and Technology

IFS spreads its wings in the Middle East

IFS has announced a strategic partnership with Saudi Business Machines to expand its presence in the Middle East, particularly Saudi Arabia, while also optimizing operations for TIM Aerospace with its EmpowerMX software, underscoring the company's commitment to enhancing industrial AI solutions and modernizing MRO operations.

Manufacturing Systems and Automation

Mary Ann’s Specialty Foods Enhances Efficiency with QAD Advanced Scheduling

Mary Ann's Specialty Foods is enhancing its production efficiency by implementing QAD Advanced Scheduling, building on its previous success with QAD Redzone Connected Workforce to streamline scheduling operations and improve real-time visibility, ultimately aligning with the company's vision for continuous improvement and operational excellence.

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

Analytics and AI

Unlocking business efficiency: NetSuite introduces new AI innovations

Oracle NetSuite has introduced new AI-powered features at SuiteConnect, aimed at enhancing customization, optimizing workflows, and increasing productivity through tools like generative text enhancements, a Prompt Management API, an AI-powered Configure, Price, Quote Assistant, and an AI expert system for support.

Analytics and AI

Unlock the Future of AI-Driven Enterprise with Zoho’s Zia Agents

Zoho Corporation has expanded its ZIA artificial intelligence platform with the introduction of Zia Agents, Agent Studio, and Agent Marketplace, aiming to enhance business efficiency, automation, and decision-making by providing task-specific AI assistants that organizations can customize and deploy across its suite of applications.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

ERP Strategy and Planning

NTT DATA appoints Sudhir Chaturvedi as Chief Growth Officer and NA CEO

NTT DATA has appointed Sudhir Chaturvedi as Global Chief Growth Officer and CEO of North America, focusing on global growth strategies, collaboration in market execution, and enhancing ERP services through his extensive experience in consulting and digital transformation.

Supply Chain Management

Kinaxis and 4flow launch advanced network design application for Maestro

Kinaxis and 4flow have introduced Kinaxis Network Design by 4flow, an integrated application within Kinaxis Maestro, that provides real-time supply chain insights, enhances transparency and optimization, supports proactive management of changes in demand and transportation routes, and includes sustainability features to help organizations reduce costs and improve operational performance.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

Security

Security for innovation: Mimecast Incydr’s defense against DeepSeek and other Gen AI data risks

The rapid growth of generative AI tools like DeepSeek presents significant data security risks for organizations, necessitating enhanced protective measures such as Mimecast's Incydr platform to safeguard intellectual property while promoting safe and effective AI adoption.

Security

de Novo Solutions steels cybersecurity for Oracle, ServiceNow ecosystem

de Novo Solutions has successfully achieved re-accreditation of the Cyber Essentials Plus certification, underscoring its commitment to robust cybersecurity and data protection across its operations in the Finance, Procurement, HR, and Payroll sectors amidst rising cyber threats.

Service Management

Deltek deepens AI in GRC for GovCon professionals

Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.

Cloud Platform and Technology

ATB Financial Deploys Gemini for Google Workspace to 5,000+ Employees

ATB Financial has successfully deployed Google's Gemini for Workspace to over 5,000 employees, leveraging generative AI to enhance productivity and streamline workflows across tools like Gmail, Docs, and Sheets, following a successful pilot that demonstrated significant time savings and improved efficiency.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

Governance, Risk, and Compliance

How Wolters Kluwer leverages AI for transforming GRC Solutions

Wolters Kluwer is integrating AI across its products to enhance Governance, Risk, and Compliance capabilities, with innovations like AI-driven legal research, contract management tools, and compliance solutions that streamline processes, boost productivity, and empower informed decision-making for professionals in various industries.

ERP Strategy and Planning

Aptean Enters into Definitive Agreement to Acquire Logility

Aptean has announced its acquisition of Logility Supply Chain Solutions for $14.30 per share in cash, aiming to enhance its AI-powered supply chain planning offerings and provide greater strategic focus and resources for Logility, which serves over 500 clients globally.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.

Analytics and AI

Wipro’s Rishad Premji: AI success hinges on reskilling

At the World Economic Forum in Davos, leaders underscored the necessity of reskilling employees to fully leverage AI's transformative potential, emphasizing that successful AI adoption is closely linked to workforce readiness and a proactive approach to building an AI-capable workforce.

Human Capital Management

Skillsoft expands SAP SuccessFactors partnership

Skillsoft is set to launch a new integration with SAP SuccessFactors in early 2025 that enhances workforce skills management by providing personalized learning paths, improved talent mobility, and strategic workforce planning through a centralized talent intelligence hub.

image of person and robot at computer | AI in HR

Analytics and AI

HR, Diversity and GenAI: The dream team of the future

Reshma Mahapatra of IBM UKI emphasizes the transformative role of GenAI in HR, advocating for diversity and ethical innovation to reshape technology's impact on organizations, where GenAI serves as a partner to enhance human potential rather than replace it.

ERP Strategy and Planning

IFS Surpasses €1 billion in ARR, Driven by Customer-Centric Approach and Rising Demand for Industrial AI

IFS reported its strongest financial performance in FY2024, achieving over €1 billion in Annual Recurring Revenue and total revenues of €1.228 billion, driven by a 32% YoY growth in ARR and 38% in cloud revenue, alongside a notable increase in customer satisfaction and strategic acquisitions reflecting the growing demand for Industrial AI solutions.

Clinical Applications

Multiview Financial Software and Great Plains Health Alliance partner for hospitals’ productivity

Great Plains Health Alliance has joined forces with Multiview Software in a strategic partnership to enhance hospitals’ productivity.

Governance, Risk, and Compliance

The End of Oracle GRC: Are You Ready?

With Oracle sunsetting its GRC solutions by May 2025, organizations must swiftly transition to alternative compliance and risk management systems to avoid exposure to regulatory gaps and operational inefficiencies.

ERP Strategy and Planning

Sage and Tractics partner to deliver cloud solution for heavy civil contractors

Sage and Tractics have partnered to integrate Sage Intacct Construction with Tractics' cloud-native platform, enhancing operations and financial management for heavy civil contractors by providing real-time project data access and streamlined business processes.