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Analytics and AI

When AI Spend Outpaces Value: A Reality Check for SMBs

As small and midsize businesses increasingly integrate AI into operations, they are facing a shift towards viewing AI as a recurring operational expense rather than a simple software enhancement, prompting the need for clear governance and targeted use cases to ensure measurable value while controlling costs.

Anthropic Project Glasswing expansion

Anthropic Expands Project Glasswing into Critical Infrastructure

Anthropic has expanded Project Glasswing to 150 additional organizations across more than 15 countries, bringing its AI-powered cyberdefense program into power, water, healthcare, communications, and other critical infrastructure sectors.

Databricks and SnowflakDatabricks vs Snowflake enterprise AI data war lakehouse architecturee battle over AI and data

Analytics and AI

Databricks’ $134B Valuation Puts the Enterprise AI Data War in Focus

Databricks is signaling a pivotal shift in enterprise AI spending towards essential data platforms for effective model utilization, highlighted by its recent $7 billion funding round and competition with Snowflake to manage data for analytics and agentic AI.

SAP Executive Interviews

Analytics and AI

SAP Sapphire Interviews: SAP Executives Say AI Is Pushing ERP Back to the Center of Business Strategy

At SAP Sapphire 2026, Maura Hameroff and David Vallejo emphasized that AI is transforming ERP systems into strategic business frameworks that enhance enterprise decision-making by integrating industry knowledge and addressing fragmented data, thereby enabling companies to efficiently navigate modern challenges in supply chain management and overall business operations.

image of Workday office surrounded by blue skies | Compa

Analytics and AI

Workday’s AI Agent Push Started Showing Up in its Q1 Earnings Numbers

Workday's Q1 fiscal 2027 results demonstrated strong revenue growth and increasing adoption of AI agents, reassuring investors that AI can enhance rather than undermine subscription software economics.

SAP Sapphire Madrid Customer Keynote

Analytics and AI

SAP Sapphire Madrid Customer Keynote: Enterprise AI Value Depends on Business Ownership

The SAP Sapphire Madrid keynote highlighted the shift in AI discussions from announcements to operational integration, emphasizing that AI's value relies on governance, user trust, and practical implementation within business processes, as showcased by various case studies from companies like Ericsson, Fonterra, and EssilorLuxottica.

ServiceNow Knowledge 2026

Analytics and AI

ServiceNow Repositioned Around AI Security and Governance at Knowledge 2026

ServiceNow positions itself as a governance and action layer for enterprise AI, launching Autonomous Security and Risk, enhancing the AI Control Tower for comprehensive governance, and making its Action Fabric available to external agents, amidst a backdrop of growing financial momentum and challenges in broad adoption.

SAP Sapphire Madrid

Analytics and AI

SAP Sapphire Madrid: Autonomous Enterprise Pitch Meets Europe’s AI Control Test

At SAP Sapphire Madrid, the company introduced the Autonomous Enterprise as the next evolution in ERP, focusing on AI-driven solutions tailored for European markets, emphasizing sovereignty and regulatory compliance in data handling and operational control.

SAP Joule AI

Analytics and AI

SAP Pushes Joule Toward Enterprise Execution, but Readiness Remains the Constraint

SAP is turning Joule into an enterprise execution surface, not just an AI assistant, but the layer through which ERP users interact with SAP data, agents, generated workspaces, voice, desktop tools, and cross-system workflows.

Boomi World 2026

Analytics and AI

Boomi World 2026 Pushes Enterprise Platform Toward Agentic AI Governance

At Boomi World 2026, Boomi unveiled a comprehensive strategy to transition AI agents from pilot programs to enterprise workflows through enhanced orchestration, connectivity, context, and governance, supported by partnerships with Red Hat and Couchbase, ultimately positioning itself as an active data foundation for the emerging 'agentic enterprise'.

SAP Sapphire customer keynote

Analytics and AI

SAP Sapphire Customer Keynote Shows AI Value Depends on Readiness, Data, and Standardization

At SAP Sapphire 2026, the customer keynote made a definitive case: AI value in the enterprise depends on readiness, data standardization, and clean core ERP foundations—not experimentation. Through transformation stories from Lockheed Martin, ExxonMobil, Levi Strauss, and Aeropuertos Argentina, SAP reinforced that organizations succeeding with AI have built the operational and data infrastructure to support it on SAP S/4HANA and BTP.

SAP Autonomous Enterprise

Analytics and AI

Sapphire’s Post-Keynote Q&A Unpacks The Hard Part of the Autonomous Enterprise: Delivery, Governance, Trust

The post-keynote Q&A at SAP Sapphire 2026 put SAP's Autonomous Enterprise strategy under the closest scrutiny yet, with executives pressed on what's actually ready for production, how hybrid and on-premise customers participate, and why enterprises should trust AI agents inside live business processes. This ERP Today analysis unpacks SAP's answers on AI governance, the Knowledge Graph differentiator, cloud migration strategy, and API compliance controls.

Financial Management

Sage Future 2026 Recap: AI Transparency and Smarter ERP Decisions

At Sage Future 2026, the focus on AI in ERP shifted from capability to the necessity of trust and transparency, with a strong emphasis on glass box AI that is traceable and auditable, reflecting the need for accountability in financial workflows to enhance operational efficiency across various industries.

OpenAI Deployment Company

ERP Strategy and Planning

OpenAI Launches Deployment Company to Bring AI Into Enterprise Operations

OpenAI has launched the OpenAI Deployment Company, a new enterprise-focused initiative backed by major investors and consulting alliances. The company will use Forward Deployed Engineers, or FDEs, to help organizations integrate AI systems into operational workflows at scale.

CRM and Customer Experience

ERP Today 2025 Awards: Customer Experience Moves to the Core of ERP Strategy

SugarAI won the Customer Experience Solution of the Year award for its successful transformation of Country Fare by leveraging sales data to enhance customer engagement and proactive relationship management, while Inetum was recognized as a runner-up for optimizing service delivery using AI.

SAP earnings results showing cloud revenue growth, current cloud backlog, and Business AI strategy

Analytics and AI

SAP Q1 Earnings Shows Cloud Strength, but Can the AI and Backlog Momentum Hold?

SAP delivered a Q1 earnings beat, but the more important story was beneath the headline numbers. The company showed strong cloud growth and expanding backlog, while also signaling likely deceleration ahead and a gradual shift toward Business AI as a consumption-based revenue model.

Construction ERP cloud adoption

Cloud Platform and Technology

Construction ERP Survey Shows Demand for Cloud, but the Gains Remain Uneven

Construction firms emphasize the need for modern ERP systems with real-time data, mobile access, and integration, yet adoption rates vary, as many still experience operational challenges and unclear cloud migration progress despite a majority already using cloud-based solutions.

Supply Chain Management

Q&A: From System of Record to System of Proof in Pharma

Steve Madsen developed RxERP in response to the overwhelming challenges of managing compliance and data fragmentation in pharmaceutical distribution, aiming to unify systems for real-time, trusted traceability and regulatory compliance, which also could influence other safety-critical industries.

Analytics and AI

Sovereign AI Gains Ground in Asia as Control, Compliance, Infrastructure Collide

Sovereign AI is gaining traction in Asia as governments, like India and Singapore, prioritize local control over AI infrastructure and data governance, prompting enterprises to adapt their systems and strategies to comply with varying regulations and infrastructure conditions across the region.

ERP Strategy and Planning

How AI Agents Are Reshaping ERP in the “SaaSpocalypse” Era

The “SaaSpocalypse” makes for a dramatic storyline, but it flattens critical distinctions in how AI agents interact with enterprise software layers. Lightweight, UI-heavy workflow tools are clearly exposed, yet systems of record that own deep data, compliance and audit trails...

Application Development and Integration

Choosing the Right Integration Strategy and Framework for Manufacturers

Manufacturers face integration challenges as their systems become increasingly complex and interdependent, necessitating a strategic shift from point-to-point connections to a more cohesive approach like integration platform as a service (iPaaS) to effectively manage growth, change, and operational efficiency.

How GenAI Fixed Withholding Tax at Scale, Improved Processes

A global agribusiness faced inefficiencies in handling withholding tax certificates in Latin America, especially in Argentina, involving time-consuming manual processes; by implementing a hybrid cloud architecture with AI-driven automation, they significantly streamlined data extraction and compliance, reducing manual errors and reclaiming analyst productivity.

Analytics and AI

SAP Shifts to AI Consumption Pricing as Agents Threaten Saas Revenue Model

SAP is shifting from per-user and subscription-based pricing to a consumption-based model in response to the automation of workflows by AI agents, reflecting a significant transformation aimed at aligning costs with AI usage rather than user access.

Human Capital Management

Universities Accelerate ERP Transformations to Standardize Systems and Enable AI

Higher education institutions are rapidly modernizing their ERP systems, transitioning from heavily customized, fragmented infrastructures to standardized, integrated platforms that enhance operational efficiency and are better aligned with AI-driven capabilities, as exemplified by Central Michigan University’s move to a new system and UNLV’s expansion within an existing cloud platform.

Supply Chain Management

Designing Supply Chains for Measurable ROI, Improved Automation

Many warehouses struggle with automation due to a lack of strategic alignment and defined success metrics, leading to ineffective technology investments over outdated processes, which can be mitigated by establishing clear KPIs, conducting business case assessments and ensuring data integrity.

CRM and Customer Experience

‘The Biggest Opportunity is Moving From Reactive to Proactive Decision-Making:’ Jon Pollock

Acumatica’s 2026 R1 release introduces embedded AI into core workflows to enhance decision-making, enabling mid-market organizations to proactively manage supply chain challenges and improve operational efficiency.

Levi’s ERP Overhaul Hits 60% as Retailer Positions for AI-Driven Orchestration

Levi Strauss & Co. is advancing its digital transformation with a 60% complete global ERP modernization aimed at enhancing AI-driven orchestration and data visibility, as the company shifts towards direct-to-consumer sales expected to represent 55% of its growing revenue, while simultaneously upgrading its supply chain and e-commerce infrastructure.

Modern office building representing AI-native finance ERP integration and enterprise system architecture

Financial Management

Zapier and Rillet Connect AI-Native ERP to Broader Finance Stack

Zapier and Rillet have partnered to deliver AI-native finance ERP integration across more than 8,000 applications. The integration connects Rillet’s AI-driven general ledger with Zapier’s orchestration layer, enabling finance teams to automate workflows, coordinate processes across systems, and support continuous close operations.

Analytics and AI

SAPinsider Las Vegas Q&A with David Robinson: Why SAP Customers Need Faster, Smaller, More Continuous Transformation

David Robinson, President of SAP North America, emphasized at the SAPinsider Las Vegas keynote that customers should view modernization as an IT operating model transformation rather than just a platform move, highlighting the need to address technical debt, separate core processes from innovation, and focus on continuous innovation through incremental changes and effective governance.

CIO forum discussion at SAPinsider Las Vegas 2026 at the Bellagio conference venue.

ERP Strategy and Planning

CIO Forum at SAPinsider Las Vegas 2026 Opens With Focus on Cost, Alignment, and Execution

CIOs at SAPinsider Las Vegas 2026 emphasized cost pressure, AI adoption, and business alignment as key forces shaping SAP strategy and enterprise technology decisions.

Analytics and AI

How Clean Core ERP Has Evolved Into a Mandate

A clean core ERP system prioritizes standardization and controlled extensions to enhance manufacturing efficiency, allowing organizations to rapidly adapt and innovate without compromising the integrity of their operational systems.