Last year, the global hospitality market reached over $4.7tn and is forecasted to grow to around $5.5tn this year. For businesses in the hospitality sector, it is important to iron out any issues they may face with a specialized system tailored to specific hospitality industry needs, in order to continue business growth and enhance the customer experience.
Infor, a business cloud software provider for industry specific markets, like hospitality, has recently entered into a collaboration with ComOps, a customer experience and professional service solutions provider.
This partnership aims to enhance the customer experience and operational efficiencies for the hospitality industry. ComOps will provide Infor with the necessary scale to grow its property management system HMS as well as other hotel applications.
With Infor’s integrated cloud hospitality software for hotels and resorts, organizations can build their businesses on a scalable, end-to-end tech platform to streamline operations, maximize profitability, deliver great guest experiences and compete globally. Infor Hospitality Management Solutions (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations and provide an enhanced experience for both employees and guests. With ComOps, Infor can enhance its HMS offerings to benefit hospitality operations across the globe.
Robert Levine, CEO of ComOps, said: “Partnering with Infor allows us to bring our customer experience solutions to a wider audience in the hospitality industry. We are thrilled to support Infor in enhancing their hospitality systems, ensuring hotels and casinos can deliver exceptional service and streamline their operations.”
Joe Vargas, SVP and general manager, Infor Hospitality, said: “We are excited to partner with ComOps to extend our reach and capabilities within the hospitality industry.
“Their expertise in customer experience solutions aligns with our mission to provide comprehensive and innovative cloud solutions to our clients. Together, we will enhance the way hotels and casinos manage their operations and engage with their guests.”
