New NVIDIA AI Models empower – and redefine – SAP, ServiceNow as agentic leaders

Key Takeaways

NVIDIA launched the Llama Nemotron family of open large language models, aimed at enhancing Agentic AI for applications across customer support, fraud detection, and supply chain optimization.

SAP and ServiceNow are positioned as key partners in utilizing these models, leveraging AI agents to transform enterprise workflows and enhance productivity through their software offerings.

The new models provide a blend of high performance and accessibility, suitable for various computing platforms, and can be deployed as downloadable models or microservices for seamless integration into enterprise applications.

CES 2025 saw NVIDIA launch a series of new language models to advance Agentic AI, with SAP and ServiceNow expected to be among the first to use the new models from the GPU leader.

Unveiled in Las Vegas, and built with NVIDIA’s Llama foundation models, the Llama Nemotron family of open large language models (LLMs) is designed to help developers create and deploy AI agents across a range of applications, including customer support, fraud detection, and product supply chain and inventory management optimization.

The models use AI dev platform NVIDIA NeMo for distilling, pruning and alignment. Using these techniques, the Nemotron models are described as small enough to run on a variety of computing platforms while providing both high accuracy and increased model throughput.

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Interestingly, in the accompanying press release, ERP giant SAP and ITSM leader ServiceNow are described – perhaps even rebranded – as “leading AI agent platform providers”, with the two enterprise tech leaders expected to be among the first to use the new NVIDIA models for their software offerings. Alongside SAP, most ERP vendors have been trumpeting Agentic AI ware for a while now. Smart AI agents were positioned in 2024 as the next step in harnessing AI-powered capabilities for innovation within ERP systems, covering the gamut from question answering, protecting sensitive information with AI-powered data classification, integration process design and build, process description detailing and more.

“AI agents that collaborate to solve complex tasks across multiple lines of the business will unlock a whole new level of enterprise productivity beyond today’s generative AI scenarios,” said Philipp Herzig, chief AI officer at SAP. “Through SAP’s [AI copilot] Joule, hundreds of millions of enterprise users will interact with these agents to accomplish their goals faster than ever before. NVIDIA’s new open Llama Nemotron model family will foster the development of multiple specialized AI agents to transform business processes.”

“AI agents make it possible for organizations to achieve more with less effort, setting new standards for business transformation,” said Jeremy Barnes, vice president of platform AI at ServiceNow. “The improved performance and accuracy of NVIDIA’s open Llama Nemotron models can help build advanced AI agent services that solve complex problems across functions, in any industry.”

NVIDIA’s Llama Nemotron model families come powered by new NVIDIA Cosmos Nemotron vision language models (VLMs) and NVIDIA NIM microservices for video search and summarization. With these tools, developers can build agents that analyze and respond to images and video from autonomous machines, hospitals, stores, warehouses and more.

The Llama Nemotron model family will be available as downloadable models and as NVIDIA NIM microservices that can be easily deployed on clouds, data centers, PCs and workstations. They offer enterprises industry-leading performance with reliable, secure and seamless integration into their agentic AI application workflows.

New NVIDIA language models: What ERP Insiders need to know

CES 2025 marked a pivotal moment for enterprise AI, as NVIDIA launched its Llama Nemotron family of open large language models (LLMs). These cutting-edge models, designed to power intelligent AI agents, are poised to transform ERP systems and business processes across industries. With SAP and ServiceNow leading the charge, ERP professionals have much to gain from this breakthrough.

Key Takeaways

1. NVIDIA’s Llama Nemotron Models Enable Advanced Agentic AI Applications
The Nemotron models leverage NVIDIA’s NeMo platform for distillation and pruning, making them highly accurate and efficient while remaining versatile enough to run on various computing platforms. By enabling applications in areas such as customer support, fraud detection, and supply chain optimization, these models promise to redefine the role of AI agents in enterprise workflows, from process design to sensitive data protection.

2. ERP and ITSM Leaders Position AI Agents as a New Productivity Paradigm
SAP and ServiceNow are poised to embrace NVIDIA’s Nemotron models to enhance their Agentic AI platforms. SAP’s AI copilot, Joule, aims to empower hundreds of millions of users to achieve faster outcomes, while ServiceNow envisions smarter, more capable AI agents delivering cross-functional solutions. For ERP professionals, this signals an industry-wide shift towards integrating AI agents into core business functions to maximize efficiency and innovation.

3. Broader AI Capabilities Expand Beyond Text to Visual Data Analysis
NVIDIA’s Llama Nemotron family includes capabilities for visual language models (VLMs) and microservices such as video search and summarization. These tools allow developers to build agents that can interpret and respond to visual data from warehouses, stores, and autonomous machines, broadening the scope of ERP solutions to include real-time video and image analysis.

NVIDIA’s innovations underscore a new era in enterprise AI, where LLMs and Agentic AI converge to revolutionize ERP workflows. For ERP professionals, the opportunity to integrate these technologies means staying ahead in a rapidly evolving landscape of AI-powered business transformation.