NHS Scotland selects ServiceNow to drive vaccine efforts

ServiceNow has today announced that NHS Scotland is using the company’s Now platform to help roll out the COVID-19 vaccine.

Developed on the Now platform, NHS Scotland’s vaccine management system integrates and digitises the entire vaccine administration process.

Launched nationwide on 20th January 2021, the system enabled NHS Scotland to schedule 220,000 vaccination appointments in the first 12 hours. The system aims to drive the Scottish government’s ambition to vaccinate 5.5 million citizens in just three months.

Deryck Mitchelson, director of digital and chief information security officer at NHS Scotland, said: “Developed in partnership with ServiceNow, NHS Scotland’s vaccine management system represents a seismic shift in our response to COVID-19 as it assists with allowing the entire vulnerable population of Scotland to be protected quickly and efficiently – leading to an anticipated easing of lockdown. The vaccine management tools provided by ServiceNow have been vital to expediting Scotland’s vaccine efforts as we enter what we hope will be the final stages of the fight against COVID-19.”

“ServiceNow has been a strategic partner in helping NHS Scotland respond to each phase of the COVID-19 pandemic, from monitoring our PPE levels to managing contact tracing challenges,” Mitchelson adds: “Now, as we move into what we hope is the final phase of this pandemic, we have chosen ServiceNow’s solutions to help us roll out our vaccination programme.”

Paul Smith, EMEA president at ServiceNow, said: “With more than 15 billion COVID-19 vaccines required worldwide, managing the vaccine process is one of the most significant workflow challenges of our lifetime. Because of the agility of the Now Platform, we were able to help NHS Scotland develop and deploy its vaccine management solution in just six weeks. We are proud to support NHS Scotland with its most pressing and vital task of getting Scottish citizens vaccinated and healthy.”