Inetum

Digital impact, but faster, easier and for the good of all

Inetum is a European leader in digital services, with a presence in 19 countries and a dense local network. Our ambition is to be a company that’s not just great at what we do but also one that our customers and employees love. We partner with top software providers like SAP, Salesforce, ServiceNow and Microsoft to help our clients transform and innovate, including adopting cutting-edge technologies like GenAI. By working closely with major software providers, we're able to meet the diverse challenges of digital transformation with the flexibility and proximity that our clients need. Our approach combines local expertise with global resources, offering competitive pricing through a balanced mix of onshore and offshore support. Beyond business, we're committed to making a positive impact on the world, supporting sustainability and raising our ESG standards. We’re proud of the culture we've built – one that values speed, simplicity and impact, making Inetum a place where people love to work. At Inetum, we are here to transform potential into performance - helping clients to innovate, accelerate, and elevate.

Featured Products

Inetum Way
In a fast-evolving technological landscape, our mission is to empower customers by delivering user-friendly technology that enhances their success and employee satisfaction.
Inetum – transforming potential into performance in UK, Ireland, India and Growing Markets
Inetum, a European leader in digital services, enhances its global impact and client value by combining sector expertise and innovative solutions through the Unifii brand, targeting opportunities in the UK, Ireland, India, and beyond for accelerated digital transformation.
Let’s Connect UK&I Podcast
This article features an in-depth interview hosted by Jack Williamson with Inetum's leadership team, including CEO Jacques Pommeraud, COO Nathalie Pousin, and Chief People Officer Bruno Da Sola, discussing the company's strategy, ambition, growth, transformation, and cultural principles.

Featured Content

The Future of Digital Transformation: Insights from Inetum UK CEO
In 2024, Inetum appointed Kathy Quashie as CEO for the UKI and Growing Markets, strengthened its position as a global ServiceNow partner through the acquisition of Unifii, and focused on scaling its presence while addressing the challenges of digital transformation and AI integration for clients.
Accelerating Digital Impact: Inetum and SAP Drive Future-Ready Transformation
Inetum, a European leader in digital services, is enhancing its strategic partnership with SAP under new leadership to drive agile, AI-integrated business outcomes, while prioritizing clean data governance, pragmatic cloud transformation, and the importance of human-centered processes.

Multimedia Center

The Flowdown
We are thrilled to bring you Inetum’s brand new podcast series, bringing together ServiceNow senior leaders, product experts and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.
Generative AI – Embracing the future with Generative AI | Inetum
Generative AI (GenAI) is a transformative technology that utilizes machine learning, particularly Generative Adversarial Networks (GANs), to automate complex tasks and produce human-like content across various media forms.

Articles / Case Studies / Videos

Deploying high-impact GenAI solutions with Inetum
The integration of Generative Artificial Intelligence (GenAI) into ERP systems is rapidly transforming business operations, with a McKinsey survey showing a nearly doubled adoption rate to 65% since 2023, as companies like Inetum lead the way in providing tailored GenAI solutions to enhance decision-making, automate processes, and improve user experiences across various industries.
How Thales is Going ‘All Smartphone’ in its Factories
Thales is pioneering digital transformation in its factories by replacing traditional PCs with smartphones and tablets through the SmartMobility project, which enhances mobility and operational efficiency while maintaining cybersecurity.
SNCF Réseau modernizes its IT management: how Inetum contributes to the implementation of ServiceNow
SNCF Réseau's transition to the ServiceNow platform through the HARMONIS project has centralized and standardized IT service management, improved data quality in its CMDB, and introduced agile methodologies, with plans to enhance user support through AI innovations like a virtual agent.
An open mind to ServiceNow brings telecommunications provider a new perspective to process innovation
Openmind Networks, a telecommunications software provider, overcame internal challenges of siloed systems and reporting by implementing Inetum UK&I’s IT Business Management and IT Service Management solutions, resulting in improved financial visibility, enhanced customer interaction through a new portal, and streamlined project delivery, ultimately supporting their goal of becoming more customer-centric.
Toshiba Tec overhaul their legacy processes to automate IT activities
Toshiba Tec's outdated legacy system hindered their service team's efficiency, leading to slow processes, but after implementing ServiceNow with Inetum UK&I, they gained enhanced data visibility, automation, and self-service capabilities that improved task prioritization and overall operations.
EMIS Health automate ServiceNow testing, reducing manual effort by 80%
EMIS Health enhanced its healthcare software management by implementing ServiceNow's Strategic Portfolio Management suite through Inetum UK&I, which optimized project planning, improved resource management, and reduced manual testing efforts by 80%, while fostering a collaborative relationship for ongoing platform evolution.
Leading fashion retailer gains full transparency into their operational footprint
Inetum UK&I partnered with a leading fashion retailer to transform their IT asset management and operations by implementing ServiceNow, resulting in significant improvements in efficiency, visibility, and decision-making capabilities across their extensive infrastructure.
Met Office use ServiceNow Field Services Management to create automated observation data
The Met Office relies on extensive and rigorously maintained observation instruments worldwide, and in collaboration with Inetum UK&I, aims to enhance field engineering efficiency and data management through the introduction of the ServiceNow FSM mobile app and a focus on knowledge transfer.
MCC strengthens work efficiency & centralises resources
Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.
Harrow Council regain control and elevate their IT service delivery
Harrow Council implemented a Service Integration and Management (SIAM) model with the selection of ServiceNow and Inetum UK&I as partners, resulting in improved IT service delivery, increased customer satisfaction, and enhanced management of information and supplier performance.
Building a customer portal and revamping Gloucestershire County Council’s historical IT processes
Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.
Companies House increases collaboration and developer efficiency by integrating ServiceNow and Jira with Inetum UK&I
Companies House collaborated with Inetum UK&I to enhance their Change and Problem processes by successfully integrating Jira with ServiceNow, resulting in improved efficiency, streamlined communications between teams, and reduced reliance on external development expertise within just 10 days.
Multiplex gains confidence in the ServiceNow Platform following health check with Inetum UK&I
Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.
Lightsource bp enhance end-user experience and strengthen business model
Lightsource bp, a leader in solar energy project management, upgraded to ServiceNow to enhance user experience, streamline operations, and support their rapid growth, leading to improved communication and service fulfillment across the organization.
Streamlined operations and increased efficiency for a fast-growing technology service provider
A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.
Virtual Agent launch reduces agent interactions by 85% for top financial services firm
A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.
Building custom applications for a FTSE 100 financial services organisation
A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.
Inetum UK&I Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls
Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.
Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved
Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.
Finding the North Star in HR transformation journey: Key outcomes from Inetum webinar
In light of rapid technological advancements, HR leaders recognize the inadequacy of current systems for meeting evolving business needs, emphasizing the importance of a human-centric approach and a clear vision to successfully transform HR practices aimed at enhancing employee experience and operational efficiency. Here's what experts say.
Outcome-focused HR Transformation – Making sure real world value is delivered for organizations and employees
The webinar will explore how organizations can achieve significant efficiency and employee satisfaction through effective digital transformation by leveraging innovative tools and partnerships with tech leaders like SAP, ServiceNow, and Microsoft.
Happy workforce – happy business: How to streamline HRSD in seven months with Inetum
Facing challenges in HR service delivery and overwhelmed managers, Manchester Airport Group partnered with Inetum to implement a streamlined HR case management process, resulting in improved onboarding and efficiency within seven months.
The FlowDown Episode 1: Service Operations – What can AI and Automation do for me?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations. They also talk about the challenges that organizations face in implementing service operations.
The FlowDown Episode 2: What is Service Operations and why should I care?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.
The FlowDown Episode 3: Behind the Outages – Frontline Strategies for Surviving Global Disruptions
Episode Three focuses on "Behind the Outages: Frontline Strategies for Surviving Global Disruptions?" and the role of Service Operations, where our host and Inetum's own Managing Consultant, Jack Williamson, is joined by ServiceNow's Senior Technical Solutions Consultant, Dominic Colson as well as Inetum's own (ex-clientside) Managing Consultant, Michael Morgan-Lee (MML); to break it down and to share bite-size nuggets of wisdom from all sides.
The FlowDown Episode 4: Value Over Volume – Using SPM to Ensure the Right Work Gets Done
Episode Four focuses on "Value Over Volume: Using SPM to Ensure the Right Work Gets Done" and the role of Service Operations, where our host and Inetum's own Managing Consultant, Jack Williamson, is joined by ServiceNow's EMEA Practice Lead, Rick Ward as well as Inetum's own (ex-clientside) ServiceNow SPM Architect, Phil Bool; to break it down and to share bite-size nuggets of wisdom from all sides.
A simplified Service Operations experience from Inetum
Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.
Moving to the cloud? Here are three things you need to consider before you do
Oracle ERP Cloud technology is a powerful tool that’s ideal for reinforcing your financial and accounting systems. Remember the factors you need to consider when deciding on what ERP technology to invest in and your business could see improvements in record time.
Enhancing your ServiceNow capabilities with Service Operations
Creating a seamless flow between your business operations is what you need to be looking for when considering which technology to use to accompany your digital transformation and, with the correct research, your decision could revolutionize how your processes work.
Enhancing your ServiceNow platform with Inetum
ServiceNow technology is powerful and versatile. While the tech can be complex for those unfamiliar with the software, there are service providers that can further enhance the technology that ServiceNow offers.
ESG management simplified: How ServiceNow gets the job done
The ESG framework isn’t just about portraying a rosy image of your organization, it is also the compass to guide you through the ever-changing business landscape and steer your ship in the right direction. Learn how Inetum can help with your ServiceNow ESG Management starting from the basics.
ServiceNow meets generative AI: The dynamic duo for your ITSM evolution
Read the article by Inetum to learn how ServiceNow has taken the plunge to infuse its top-notch ITSM product suite with cutting-edge Generative AI technology, to help customers get further cost-savings and productivity enhancements.
Unlocking Full Potential of Your ServiceNow Platform
Learn how to unlock the full potential of your ServiceNow platform, decode your platform issues, and simplify the process.
eBook – Making your workload setup a breeze with modernized management apps
Unifii has launched a Workload Management App designed to streamline business operations by replacing inefficient manual processes and legacy systems like spreadsheets and shared mailboxes with a tailored digital solution that enhances productivity, communication, and governance.
Knowledge 2024 from a Inetum perspective: improved coherency and improved update times
ERP Today picked the brain of Inetum’s sales and commercial director, Myles Molloy, and enquired about the announcements that he was most excited about from ServiceNow’s annual flagship user conference.
How Inetum’s platform management can get you more with less cost
Read the article by Inetum to learn how they can help keep your platform in good hands and focus on growing your business.
Streamlined support for industry compliance in the cloud
Which of Inetum’s offerings work well with ServiceNow cloud to bolster the food and beverage industry specifically?
Behind the outages: frontline strategies for surviving global disruptions
In ‘The Flowdown’, Inetum and ServiceNow came together to discuss the challenges organizations face during IT disruptions.
Maximizing the value of Service Ops: What is it and why should you care?
Inetum, a leader in ServiceNow solutions, talks Service Ops in their latest podcast series, ‘The FlowDown.'
Value over volume: using SPM to ensure the right work gets done
Inetum's podcast 'The Flowdown' discusses the importance of ServiceNow's Strategic Portfolio Management (SPM) in helping organizations prioritize projects that align with strategic objectives, emphasizing the need for data trust and continuous evaluation to ensure investments deliver real value.
In conversation with Unifii, one of the few independent Elite partners
It’s day one and you are in front of a new prospect – how do you articulate the ServiceNow proposition?
Inetum rebrands Unifii to strengthen global ServiceNow capabilities
Inetum rebrands Unifii to align its digital services globally. Learn how this strategic change enhances Inetum's ServiceNow expertise.

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