ServiceNow boosts observability with Era Software buy

ServiceNow has signed an agreement to acquire observability and log management startup Era Software.

Following ServiceNow’s acquisition of Lightstep in 2021, Era Software will help provide customers with a unified observability solution at scale. Customers can expect to gather actionable insights that deliver value across the business, all within a single solution purpose-built for the era of digital business.

Era Software’s technology and customer-centric approach to log management complements and augments existing features within Lightstep, bolstering ServiceNow’s path towards unified telemetry. Together, Era Software and Lightstep will further extend critical, unified observability workflows, removing the confusing context switches that hinder DevOps and SRE productivity at most enterprises today.

Ben Sigelman, general manager of ServiceNow’s Lightstep business unit and co-founder of Lightstep, said: “Digital transformation succeeds or fails based on unified observability. Together, ServiceNow and Era Software are set up to deliver a unified and seamless observability experience within one solution, designed to scale.”

Todd Persen, CEO and co-founder at Era Software, said: “At Era Software, we created solutions to simplify the complex challenges of managing large volumes of observability data, with a particular focus on log management. We have always believed that observability should span across the enterprise. We are excited to join ServiceNow, as we further build a customer-centric model of observability that can help transform the way people work.”