ServiceNow fights business drift with Now Platform Tokyo release

ServiceNow has released the latest version of its flagship service, the Now Platform Tokyo. The release is designed to help organizations navigate complex business challenges amid an uncertain macro environment.

Tokyo is purpose-built to deliver better employee and customer experiences, supercharge automation and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits.

The new digital-first, fully integrated workflow automation solutions in the Tokyo release increases the power of the Now Platform to create seamless experiences and support new value generation by accelerating innovation at scale.

New offers include enterprise asset management (EAM), supplier lifecycle management (SLM) and environmental, social and governance (ESG) management, as well as boosting engagement and productivity for both employees and employers. Expanded capabilities include manager hub, admin centre (as part of ServiceNow Impact), Issue Auto Resolution for HR, to expand capabilities and bolster a better employee experience.

In an exclusive interview with ERP Today, Simon Morris, area vice president of Solutions Consulting at ServiceNow, said: “The Tokyo release includes new tools to advance talent development and retention, and lead to better experiences for employees and customers. In today’s hybrid economy, managers often struggle with burnout and the pressure to keep employees happy and engaged across dispersed teams.

“Our new Manager Hub provides a single destination for managers to establish and review employee journeys and respond to requests at speed. Whilst working remotely, this platform will deliver personalised resources and training to help managers grow as leaders and keep their teams engaged, which has the added benefit of improving employee retention.

“Our innovative and flexible platform will help us support our customers amidst the changing ESG landscape,” Morris added. “Our ESG Management tool has been enhanced to allow companies to establish and document ESG goals and KPIs, track performance, collect and validate audit-ready data, and create disclosures that align with major ESG reporting frameworks, in a single end-to-end solution.”