ServiceNow acquires Loom Systems and Passage AI

ServiceNow has acquired Loom Systems and Passage AI to help strengthen its AI capabilities.  

The Loom Systems deal will extend ServiceNow’s AI for IT operations capabilities which will provide customers with deeper insights into their digital operations so they can prevent and fix IT issues at scale before they become problems. The acquisition of Passage AI provides ServiceNow with an automated way to respond to customer enquiries to advance its goal of supporting all major languages across the company’s digital service platform and products. 

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