ServiceNow signs MOU with Crown Commercial Service to drive innovation

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ServiceNow has signed a Memorandum of Understanding (MOU) with Crown Commercial Service (CCS), providing all UK public sector departments access to ServiceNow’s platform technology.

CCS, the UK’s largest public procurement organization, supports the UK public sector in achieving maximum commercial value when procuring common goods and services. The MOU with ServiceNow will support and extend the relationship it has with various public sector organizations, including the Department of Environment Food and Rural Affairs, HMRC, Ministry of Justice, and NHS Digital.

The MOU will offer customers access to competitive rates, discounts, and a variety of commercial benefits. ServiceNow has begun investing in skills and digital transformation funding, helping the Government in its initiative to level up jobs and skills. This investment recognizes and helps reduce the cost pressure on the government, whilst improving innovation capabilities.

Additionally, the memorandum offers priority places on ServiceNow’s degree apprenticeships and a ServiceNow workplace development program for those working in government, supporting the UK’s goal to strengthen its position as a global science and tech superpower.

Jordi Ferrer, vice president and general manager of ServiceNow UK&I, said: “We would like this partnership with CCS to provide a platform for everyone in Government to cross-pollinate ideas and skills. By creating a Centre of Excellence for Government, we will build a sustainable ecosystem of innovation with future-proofed digital skills. Through the rapid infusion of our external expertise, we can support agility and flexibility, to help government deliver more innovation and better services.”

Philip Orumwense CBE, commercial director and chief technology procurement officer at Crown Commercial Service said: “This partnership with ServiceNow will create an environment where agility and flexibility are valued and promoted, improving civil servant and colleagues’ engagement and retention. It will allow government and the wider public sector customers access to a range of competitive rates and discounts across their technology platform whilst supporting the digital transformation of the UK’s public sector. It will also ensure the creation of a government-wide community that will foster greater collaboration for all.”