Salesforce

Salesforce To Acquire Informatica: Fueling the Next Generation of Enterprise AI

Salesforce has announced a definitive agreement to acquire Informatica for approximately $8 billion, aiming to enhance its AI capabilities by integrating Informatica's data management expertise to create a robust foundation for autonomous AI solutions in enterprise operations.

Human Capital Management

Workday turns 20. What now for the HCM giant?

At Workday Elevate London, celebrating its 20th anniversary, the company focused on the future of agentic AI solutions, introducing new tools aimed at enhancing financial and human resources management, while positioning itself as a leader in the evolving landscape of enterprise resource planning.

Application Development and Integration

How Advanced Data Integration Bridges ERP Systems with Modern Analytics

ERP systems protect vital financial data essential for FP&A teams, but integration into modern analytics platforms like Databricks and Snowflake faces challenges due to a lack of connectors, the need for a unified data view across various systems, and the necessity for real-time data access, prompting the emergence of solutions like CData to streamline this integration while enhancing operational efficiency, data utility, and security.

Analytics and AI

Digital Labor, Real Trust: Salesforce Launches Agentforce to Reinvent Front-Office Financial Services

Salesforce's upcoming Agentforce for Financial Services introduces AI agents designed to alleviate the administrative tasks of financial professionals, enhancing client engagement and compliance amid workforce shortages and rising customer expectations.

ERP Strategy and Planning

From SAP Sapphire 2025: Fluence Commits to ‘Speed Over Perfection’ on Hypergrowth Trajectory with SAP

Fluence rapidly grew from $900 million to nearly $4 billion in two years under Dean Crounse's leadership by implementing a 99.7% clean core SAP deployment for digital transformation and supply chain orchestration, enabling them to manage large-scale energy storage projects while focusing on sustainability and AI integration.

ERP Strategy and Planning

Structural Technologies Reinforces Vision with Rootstock ERP

Structural Technologies has upgraded to Rootstock's cloud-based ERP system to address the limitations of its outdated legacy system and enhance operational efficiency, real-time visibility, and scalability across its manufacturing processes.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

Cloud Platform and Technology

Rootstock Grabs Gold—Again: Cloud ERP With Staying Power

Rootstock Software has won the Gold Stevie® Award for Best Cloud ERP for the third consecutive year, highlighting its AI-driven and cloud-native manufacturing ERP platform that allows manufacturers to rapidly adapt to market changes and optimize decision-making.

Cloud Platform and Technology

Navigating the Manufacturing Maze with Rootstock’s Cloud ERP

Manufacturers face intensified supply chain disruptions and a labor shortage, pushing them to seek stability through adaptive technologies like Rootstock's cloud-native ERP solutions, which aim to unify data, streamline operations, and integrate AI for enhanced decision-making and efficiency.

Data and Data Management

Turning manufacturing data into competitive advantage with CData

Recordati, a pharmaceutical manufacturer, improved its data integration processes and achieved a 31% annual revenue growth by implementing CData Sync to automate real-time data replication across multiple systems, overcoming challenges of manual data handling and disparate ecosystems.

ERP Strategy and Planning

AIRSYS selects Rootstock ERP to fuel global growth

AIRSYS Cooling Technologies has selected Rootstock ERP to enhance its operational efficiency and support its rapid global expansion in sustainable cooling solutions for industries like telecommunications and semiconductor manufacturing, aiming for improved supply chain visibility and decision-making through integration with the Salesforce platform.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

CRM and Customer Experience

AI-driven shopping experience: Salesforce unveils AI innovations

Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.

Human Capital Management

Human Capital meets AI as Salesforce updates HCM & Workday capabilities

Salesforce Service Cloud's late 2024 update introduces an Employee Service solution that integrates AI capabilities through Agentforce and includes a prebuilt integration with Workday, enabling HR teams to unify employee data, streamline support, and enhance productivity.

Analytics and AI

Salesforce: The market for digital labor is trillions of dollars, says Marc Benioff

Salesforce CEO Marc Benioff highlights Agentforce 2.0 as a transformative digital labor platform with a trillions-dollar market potential, emphasizing its effectiveness in reducing human query escalations and showcasing its integration with Slack and advanced AI features to enhance enterprise workflows across various industries.

Human Capital Management

Salesforce integration is fueling the NetSuite ecosystem

November saw significant acquisitions and investments in the Oracle NetSuite and Salesforce integration space as firms like CrossCountry Consulting and Cooper Parry expanded their capabilities to meet the rising demand for seamless connectivity between the two platforms.

Analytics and AI

Salesforce says UK is an AI leader with skills issues. Is No-Code the fix?

Salesforce's UK AI Readiness Index reveals the UK surpasses G7 averages in AI adoption due to a strong innovation culture and tech investments, while highlighting the potential of no-code solutions like Agentforce to bridge the skills gap and enhance AI implementation across sectors.

Salesforce graphic of an AI agent in front of a software screen and graphic mountains and trees in the background

Analytics and AI

Salesforce launches automated AI Agent testing center

Salesforce has introduced agentic lifecycle management tools that enable businesses to automate AI agent testing, prototype in secure environments and manage usage effectively, addressing the growing need for reliable agent configurations without disrupting production systems.

Analytics and AI

NVIDIA to partner with Salesforce for AI initiatives

NVIDIA and Salesforce have partnered to enhance Salesforce's Agentforce platform with predictive and generative AI workflows, enabling the development of autonomous agents and interactive avatars to improve productivity and customer experiences.

Cloud Platform and Technology

Salesforce introduces Data Cloud updates at San Francisco event

Salesforce introduced enhancements to its Data Cloud at Dreamforce 2024, featuring improved support for unstructured data, advanced AI capabilities, and robust security measures, aimed at optimizing customer experiences and data governance.

Data and Data Management

Salesforce unveils new Agentforce solutions at Dreamforce

Salesforce launched new Agentforce solutions at Dreamforce 2024, showcasing AI capabilities through an Agentforce Launch zone where attendees can build AI agents, utilizing a new low-code interface, with plans to empower one billion agents by the end of 2025.

Data and Data Management

Securing data and business in the face of new AI regulations

Salesforce has launched a range of generative AI and data security tools to enhance data governance, support compliance with new regulations, boost sales productivity, and offer industry-specific customizations, ahead of its Dreamforce 2024 event.

group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release

CRM and Customer Experience

Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race

Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent.

image of the Houses of Parliament and Big Ben | Salesforce

Analytics and AI

Salesforce sets its sights on London for UK AI Center

Salesforce has selected London to house its first AI Center to advance AI innovation while providing critical upskilling opportunities.

Application Development and Integration

Snowflake launch increases interoperability with AWS, Salesforce and Microsoft

Snowflake launched its Polaris Catalog, a vendor-neutral, open catalog implementation for Apache Iceberg providing an open standard of choice.

a photo of a plant growing out of a glass with coins | financial system concept

Financial Management

How Velociti transformed its financial system with ease and flexibility

When using a legacy financials system, Velociti faced constraints and manual functions. Soon, the company decided it is time for change.

aerial photograph of a shopping mall with escalators and multiple floors | Salesforce solutions for customer experience

Cloud Platform and Technology

Beyond Inc. expands investment in Salesforce to enrich customer experience

Beyond, Inc. has announced an expanded investment in Salesforce to drive greater customer loyalty and deliver more personalized shopping experiences for customers across the company’s brands.

Analytics and AI

Salesforce launches AI-powered capabilities and governance bundles

Salesforce unveils AI tools for banks, streamlining dispute management and implementing secure AI rollouts, aiming for enhanced customer experiences and innovation.

a photograph of a top of Salesforce office building in San Fransisco from a sky view during foggy and cloudy weather

CRM and Customer Experience

Salesforce partners with IQVIA and LeadingMile to streamline customer experience

Salesforce has shared two updates on its most recent partnerships: an alliance with IQVIA and a collaboration with LeadingMile Consulting. Each partnership will aim to accelerate the development of life sciences cloud and revolutionize automated testing for Salesforce users.

orange and white concrete building under blue sky during day time; cloud integration concept

CRM and Customer Experience

Salesforce and AWS join forces to leverage cloud integration for customers

Salesforce has announced the expansion of its partnership with AWS, making select Salesforce products now available for purchase via the AWS Marketplace in the UK.