Salesforce

5 Predictions: What Salesforce Leaders Expect from Enterprise AI Agents in 2026

At a Salesforce roundtable, executives predicted that by 2026, companies will face a clear divide based on their adoption of AI agents as operational infrastructure, leading to significant changes in voice communication, engineering delivery models, governance structures, and user experiences.

Application Development and Integration

Inside Salesforce’s Agentforce Roundtable: How Did Leaders Really Use AI Agents in 2025?

Executives are shifting their focus from the hype of AI to practical implementation, emphasizing the importance of data activation, hybrid reasoning models, and effective change management to ensure AI agents deliver value in real-world applications.

Analytics and AI

Salesforce Agentforce Playbook: Five Steps to Fund and Scale Enterprise AI

In a competitive AI market, the key to success lies not in the technology itself but in crafting a solid business case that emphasizes clear problem definition, coalition-building, scalable solutions, and pre-deployment governance to ensure measurable ROI and executive buy-in.

Application Development and Integration

Cloud Nine Integrates ERP, CRM, e-Commerce with Codeless Platforms

Cloud Nine successfully integrated its technology stack using Codeless Platforms' BPA Platform to connect various systems, achieving operational efficiency and rapid ROI through data synchronization.

Analytics and AI

Inside the AI Shift Transforming Customer, Field Service and What it Means for ERP

The Salesforce 7th annual State of Service report reveals a rapid transformation in customer service driven by AI agents, predicting that by 2027 AI will resolve half of service cases, prompting organizations to enhance data integration and redefine service roles, ultimately positioning service as a blueprint for broader enterprise architecture change.

Analytics and AI

Agentforce Tour Keynote: Salesforce Positions Agentforce 360 as Operating System for Agentic Enterprise

Salesforce's Agentforce 360 is a comprehensive platform designed to revolutionize enterprise automation by integrating data, workflow, agent design, and multi-channel experiences, enabling AI agents to operate efficiently and reliably within existing systems and contexts.

headline - stock image of Mulesoft statistics

Application Development and Integration

MuleSoft and Salesforce Push Toward an AI Agent Future, Reframing Integration as Enterprise Automation

At the Agentforce Tour in NYC, Salesforce and MuleSoft emphasized a shift towards AI-driven automation, integrating APIs, RPA, and AI agents into a cohesive model for orchestrating intelligent workflows across systems.

Automation

Rootstock’s Praxis Acquisition Ushers New Phase of Salesforce-Native Enterprise

Rootstock's acquisition of Praxis Solutions, bringing its founder Ohad Idan as VP of product, enhances its ERP strategy by integrating on-ground manufacturing expertise, driving advancements in seamless workflows and unified operational platforms.

CRM and Customer Experience

Salesforce Lifts Guidance as Informatica Acquisition, AI Momentum Strengthen Growth Outlook

Salesforce reported better-than-expected financial results for Q3, driven by significant growth in AI-driven solutions like Agentforce and Data 360, entailing increased revenue guidance and demonstrating a strong shift towards AI-centric economics in its platform.

Business Process Management and Automation

Rootstock Acquires Praxis, a Salesforce Consulting Firm

Rootstock Software's acquisition of Praxis Solutions aims to enhance its Salesforce-native ERP offering by integrating Praxis's consulting expertise, providing a unified solution that accelerates digital transformation and improves service delivery.

ERP Strategy and Planning

Unlocking Digital Impact

Inetum redefines transformation through platform ecosystems and AI innovation.

Analytics and AI

NTT DATA’s Strategic Agentforce Play: Accelerating Enterprise AI Agent Adoption

The enterprise AI revolution just got a major acceleration boost. NTT DATA’s newly announced industry-ready service for Salesforce’s Agentforce represents more than just another consulting partnership – it’s a strategic response to the explosive growth in agentic AI adoption that’s...

Analytics and AI

Salesforce To Acquire Informatica: Fueling the Next Generation of Enterprise AI

Salesforce has announced a definitive agreement to acquire Informatica for approximately $8 billion, aiming to enhance its AI capabilities by integrating Informatica's data management expertise to create a robust foundation for autonomous AI solutions in enterprise operations.

Human Capital Management

Workday turns 20. What now for the HCM giant?

At Workday Elevate London, celebrating its 20th anniversary, the company focused on the future of agentic AI solutions, introducing new tools aimed at enhancing financial and human resources management, while positioning itself as a leader in the evolving landscape of enterprise resource planning.

Application Development and Integration

How Advanced Data Integration Bridges ERP Systems with Modern Analytics

ERP systems protect vital financial data essential for FP&A teams, but integration into modern analytics platforms like Databricks and Snowflake faces challenges due to a lack of connectors, the need for a unified data view across various systems, and the necessity for real-time data access, prompting the emergence of solutions like CData to streamline this integration while enhancing operational efficiency, data utility, and security.

Analytics and AI

Digital Labor, Real Trust: Salesforce Launches Agentforce to Reinvent Front-Office Financial Services

Salesforce's upcoming Agentforce for Financial Services introduces AI agents designed to alleviate the administrative tasks of financial professionals, enhancing client engagement and compliance amid workforce shortages and rising customer expectations.

ERP Strategy and Planning

From SAP Sapphire 2025: Fluence Commits to ‘Speed Over Perfection’ on Hypergrowth Trajectory with SAP

Fluence rapidly grew from $900 million to nearly $4 billion in two years under Dean Crounse's leadership by implementing a 99.7% clean core SAP deployment for digital transformation and supply chain orchestration, enabling them to manage large-scale energy storage projects while focusing on sustainability and AI integration.

ERP Strategy and Planning

Structural Technologies Reinforces Vision with Rootstock ERP

Structural Technologies has upgraded to Rootstock's cloud-based ERP system to address the limitations of its outdated legacy system and enhance operational efficiency, real-time visibility, and scalability across its manufacturing processes.

ERP Strategy and Planning

Unlocking Digital Impact: Inetum Redefines Transformation Through Platform Ecosystems and AI Innovation

Inetum, under the leadership of Kathy Quashie and Hemant Lamba, positions itself as a trustworthy partner in digital transformation for European clients by leveraging a platform-based strategy, deep client intimacy, industry-specific solutions, and a focus on AI readiness to deliver tangible business outcomes.

Cloud Platform and Technology

Rootstock Grabs Gold—Again: Cloud ERP With Staying Power

Rootstock Software has won the Gold Stevie® Award for Best Cloud ERP for the third consecutive year, highlighting its AI-driven and cloud-native manufacturing ERP platform that allows manufacturers to rapidly adapt to market changes and optimize decision-making.

Lift-and-Shift ERP Strategies NTT DATA and Microsoft

Cloud Platform and Technology

Navigating the Manufacturing Maze with Rootstock’s Cloud ERP

Manufacturers face intensified supply chain disruptions and a labor shortage, pushing them to seek stability through adaptive technologies like Rootstock's cloud-native ERP solutions, which aim to unify data, streamline operations, and integrate AI for enhanced decision-making and efficiency.

Data and Data Management

Turning manufacturing data into competitive advantage with CData

Recordati, a pharmaceutical manufacturer, improved its data integration processes and achieved a 31% annual revenue growth by implementing CData Sync to automate real-time data replication across multiple systems, overcoming challenges of manual data handling and disparate ecosystems.

ERP Strategy and Planning

AIRSYS selects Rootstock ERP to fuel global growth

AIRSYS Cooling Technologies has selected Rootstock ERP to enhance its operational efficiency and support its rapid global expansion in sustainable cooling solutions for industries like telecommunications and semiconductor manufacturing, aiming for improved supply chain visibility and decision-making through integration with the Salesforce platform.

Analytics and AI

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

CRM and Customer Experience

AI-driven shopping experience: Salesforce unveils AI innovations

Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.

Human Capital Management

Human Capital meets AI as Salesforce updates HCM & Workday capabilities

Salesforce Service Cloud's late 2024 update introduces an Employee Service solution that integrates AI capabilities through Agentforce and includes a prebuilt integration with Workday, enabling HR teams to unify employee data, streamline support, and enhance productivity.

Analytics and AI

Salesforce: The market for digital labor is trillions of dollars, says Marc Benioff

Salesforce CEO Marc Benioff highlights Agentforce 2.0 as a transformative digital labor platform with a trillions-dollar market potential, emphasizing its effectiveness in reducing human query escalations and showcasing its integration with Slack and advanced AI features to enhance enterprise workflows across various industries.

Human Capital Management

Salesforce integration is fueling the NetSuite ecosystem

November saw significant acquisitions and investments in the Oracle NetSuite and Salesforce integration space as firms like CrossCountry Consulting and Cooper Parry expanded their capabilities to meet the rising demand for seamless connectivity between the two platforms.

Analytics and AI

Salesforce says UK is an AI leader with skills issues. Is No-Code the fix?

Salesforce's UK AI Readiness Index reveals the UK surpasses G7 averages in AI adoption due to a strong innovation culture and tech investments, while highlighting the potential of no-code solutions like Agentforce to bridge the skills gap and enhance AI implementation across sectors.

Salesforce graphic of an AI agent in front of a software screen and graphic mountains and trees in the background

Analytics and AI

Salesforce launches automated AI Agent testing center

Salesforce has introduced agentic lifecycle management tools that enable businesses to automate AI agent testing, prototype in secure environments and manage usage effectively, addressing the growing need for reliable agent configurations without disrupting production systems.