Salesforce

AI-driven shopping experience: Salesforce unveils AI innovations

Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.

Human Capital Management

Human Capital meets AI as Salesforce updates HCM & Workday capabilities

Salesforce Service Cloud's late 2024 update introduces an Employee Service solution that integrates AI capabilities through Agentforce and includes a prebuilt integration with Workday, enabling HR teams to unify employee data, streamline support, and enhance productivity.

Analytics and AI

Salesforce: The market for digital labor is trillions of dollars, says Marc Benioff

Salesforce CEO Marc Benioff highlights Agentforce 2.0 as a transformative digital labor platform with a trillions-dollar market potential, emphasizing its effectiveness in reducing human query escalations and showcasing its integration with Slack and advanced AI features to enhance enterprise workflows across various industries.

Human Capital Management

Salesforce integration is fueling the NetSuite ecosystem

November saw significant acquisitions and investments in the Oracle NetSuite and Salesforce integration space as firms like CrossCountry Consulting and Cooper Parry expanded their capabilities to meet the rising demand for seamless connectivity between the two platforms.

Analytics and AI

Salesforce says UK is an AI leader with skills issues. Is No-Code the fix?

Salesforce's UK AI Readiness Index reveals the UK surpasses G7 averages in AI adoption due to a strong innovation culture and tech investments, while highlighting the potential of no-code solutions like Agentforce to bridge the skills gap and enhance AI implementation across sectors.

Salesforce graphic of an AI agent in front of a software screen and graphic mountains and trees in the background

Analytics and AI

Salesforce launches automated AI Agent testing center

Salesforce has introduced agentic lifecycle management tools that enable businesses to automate AI agent testing, prototype in secure environments and manage usage effectively, addressing the growing need for reliable agent configurations without disrupting production systems.

Analytics and AI

NVIDIA to partner with Salesforce for AI initiatives

NVIDIA and Salesforce have partnered to enhance Salesforce's Agentforce platform with predictive and generative AI workflows, enabling the development of autonomous agents and interactive avatars to improve productivity and customer experiences.

Cloud Platform and Technology

Salesforce introduces Data Cloud updates at San Francisco event

Salesforce introduced enhancements to its Data Cloud at Dreamforce 2024, featuring improved support for unstructured data, advanced AI capabilities, and robust security measures, aimed at optimizing customer experiences and data governance.

Data and Data Management

Salesforce unveils new Agentforce solutions at Dreamforce

Salesforce launched new Agentforce solutions at Dreamforce 2024, showcasing AI capabilities through an Agentforce Launch zone where attendees can build AI agents, utilizing a new low-code interface, with plans to empower one billion agents by the end of 2025.

Hand holding virtual cloud computing with world and technology : EF Education First

Data and Data Management

Securing data and business in the face of new AI regulations

Salesforce has launched a range of generative AI and data security tools to enhance data governance, support compliance with new regulations, boost sales productivity, and offer industry-specific customizations, ahead of its Dreamforce 2024 event.

group of white-colored AI robots answering questions on a laptop | Salesforce AI chatbot release

CRM and Customer Experience

Say goodbye to tedious tasks: Salesforce joins the AI chatbot arms race

Since the GenAI chatbot boom last year, the AI arms race is not slowing down, with CRM-giant Salesforce releasing a GenAI chatbot software of its own, Einstein Service Agent.

image of the Houses of Parliament and Big Ben | Salesforce

Analytics and AI

Salesforce sets its sights on London for UK AI Center

Salesforce has selected London to house its first AI Center to advance AI innovation while providing critical upskilling opportunities.

Application Development and Integration

Snowflake launch increases interoperability with AWS, Salesforce and Microsoft

Snowflake launched its Polaris Catalog, a vendor-neutral, open catalog implementation for Apache Iceberg providing an open standard of choice.

a photo of a plant growing out of a glass with coins | financial system concept

Financial Management

How Velociti transformed its financial system with ease and flexibility

When using a legacy financials system, Velociti faced constraints and manual functions. Soon, the company decided it is time for change.

aerial photograph of a shopping mall with escalators and multiple floors | Salesforce solutions for customer experience

Cloud Platform and Technology

Beyond Inc. expands investment in Salesforce to enrich customer experience

Beyond, Inc. has announced an expanded investment in Salesforce to drive greater customer loyalty and deliver more personalized shopping experiences for customers across the company’s brands.

Analytics and AI

Salesforce launches AI-powered capabilities and governance bundles

Salesforce unveils AI tools for banks, streamlining dispute management and implementing secure AI rollouts, aiming for enhanced customer experiences and innovation.

a photograph of a top of Salesforce office building in San Fransisco from a sky view during foggy and cloudy weather

CRM and Customer Experience

Salesforce partners with IQVIA and LeadingMile to streamline customer experience

Salesforce has shared two updates on its most recent partnerships: an alliance with IQVIA and a collaboration with LeadingMile Consulting. Each partnership will aim to accelerate the development of life sciences cloud and revolutionize automated testing for Salesforce users.

orange and white concrete building under blue sky during day time; cloud integration concept

CRM and Customer Experience

Salesforce and AWS join forces to leverage cloud integration for customers

Salesforce has announced the expansion of its partnership with AWS, making select Salesforce products now available for purchase via the AWS Marketplace in the UK.

graphic of a person looking through a telescope | A look to the future Technology 2024

Cloud Platform and Technology

A look to the future: Technology predictions in 2024

What will 2024 bring? After the year of the GenAI boom, here are the experts’ enterprise technology predictions for 2024 and beyond.

a board of a Monopoly game | The AWS marketplace monopoly: Win or Lose?

Cloud Platform and Technology

AWS Marketplace: Game, Set and Match?

Hyperscaler marketplaces are consolidating spends for end-user businesses, so what role do partners play in this gameplan?

Human Capital Management

Salesforce Catalyst Fund expands climate efforts and access to education

Salesforce has announced 15 new grantees as part of the expansion of its Catalyst Fund, providing capital to smaller and younger nonprofits.

A cartoon Albert Einstein lookalike pointing to a floating lightbulb | Salesforce

Application Development and Integration

Salesforce launches Einstein Copilot to interpret info and automate tasks

Salesforce has announced the public beta availability of a new conversational and generative AI assistant for CRM – Einstein Copilot.

Application Development and Integration

Salesforce innovations help scale clean energy programs

Salesforce has introduced its Clean Energy Program Management for Energy and Utilities Cloud to streamline energy programs.

Analytics and AI

Salesforce and AWS step up to bolster AI safety and drug discovery

Salesforce has announced it has been selected to join the National Institute of Standards and Technology to help facilitate AI collaboration.

Salesforce building | Salesforce and Spiff

Business Process Management and Automation

Salesforce to acquire Spiff to boost sales portfolio

Salesforce has signed a definitive agreement to acquire Spiff, a provider of incentive compensation management (ICM) software that combines a low-code UI and processing engine to drive commissions automation at scale.

typewriter in black and white | ERP Today’s weekly hotlist: 23-27 October

Cloud Platform and Technology

ERP Today’s weekly hotlist: 11-15 December

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week of 11-15 December.

image of laptop with sales info on the screen | UE+ | Salesforce

Analytics and AI

Salesforce UE+ unlocks growth opportunities for businesses

Salesforce has announced the general availability of Unlimited Edition+ (UE+), a simplified technology package for businesses looking to accelerate growth with AI, data and CRM.

image of buildings | Salesforce and Miller

Analytics and AI

Insurance firm Miller leverages Salesforce AI to boost productivity

Miller, an independent speciality insurance broker, is one of the first UK financial services organizations to combine Salesforce Einstein and Financial Services Cloud to drive productivity and efficiency across its business.

a typewriter with a printed sheet reading | hotlist

Cloud Platform and Technology

ERP Today’s weekly hotlist: 27 November-01 December

We’re bringing you ERP Today’s weekly hotlist, featuring our top news picks from the week 27 November-01 December.

CRM and Customer Experience

Salesforce releases Q3 results in “huge year of transformation”

Salesforce has announced its results for its third quarter fiscal 2024, ending October 31, 2023.

abstract image of data | Salesforce and AWS

Analytics and AI

Salesforce and AWS expand partnership to deliver new integrations

AWS and Salesforce have expanded their long-standing partnership to broaden product integrations across data and AI and offer select Salesforce products on the AWS marketplace.