The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.
The FlowDown Episode 2: What is Service Operations and why should I care?
Key Takeaways
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Service operations is a methodology that brings together service management and operations management to deliver a holistic service across the organization.
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Service operations can help organizations manage costs more effectively, mitigate more risk, and deliver a greater customer experience.
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The key to successful service operations is to bring context to all of the data that is collected about an organization's services.
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