There can be a case made that third-party support sometimes knows the software better than the vendors. The claim may sound spurious at first glance, but makes sense after a bit more thought. While a software giant like Oracle has powerful solutions, the attention of Oracle’s software developers is pulled in several different directions. A third-party support partner could devote 100 percent of their focus on whatever manner of support your business needs.
Software support designed by independent vendors to be implemented with ERP products is a positive addition. An outside developer could build functionality for your Oracle or SAP platforms that the vendors just don’t have the ability to provide. By providing a unique modification for your business, software support can boost your process efficiencies in ways you might not have considered before.
Seeking the right expertise is one of the biggest hurdles when it comes to finding support. It’s this uneasiness with the knowledge presented that instigated Rimini Street into hiring only senior-level software engineers – who are then partnered with a suitable technical expert. Rimini Street’s Primary Support Engineers have an average of over 20 years experience with enterprise software.
Explore related questions
Your software vendor of choice might not offer the option of customization support as part of its own standard support. Customized apps could be the key to unlocking your business’ potential. Rimini Street provides customization support as part of its standard service – with thorough testing and build fixing in a non-production environment to ensure a quick implementation and minimal disruption to your productivity.
A risk that might come to mind when deploying third-party support is how strongly it adheres to compliance deadlines or tax and legal admin for whatever country and jurisdiction your business is located in. A global team that creates separate updates for over 149 countries, territories and administrative regions handles this for Rimini Street – maintaining reporting compliance isn’t as complex as it could be.
Don’t forget to consider outside support from your software vendor when you start to consider your next business transformation. The help provided from outside expertise could prove to be more lucrative for your company than you might think.
