Portals can be used by organizations to simplify processes and aid employees in finding the right information as and when it is needed. Not only this, but different departments of a business can also leverage portals and tailor these depending on the department to streamline business processes, increase accessibility and boost employee productivity.
In businesses, HR departments can face many internal and external challenges. Internally, HR often face challenges with time zone communications and coordination, especially when teams are globally dispersed.
HR and human capital management (HCM) can be tricky for organizations to navigate, especially when internal and external challenges arise. Implementing modern HR tech that supports global teams can prove beneficial in streamlining business operations and enhancing the employee experience. With a tailored portal, organizations can minimize this complexity and make information easy to access and easier to understand.
Companies such as NewRocket can help organizations create portals that align with the company’s goals and aspirations, simplifying the user experience and streamlining HR operations. Implementing ServiceNow software and solutions, NewRocket works to implement solutions to enhance the employee experience and increase productivity to boost business growth. ServiceNow is a cloud-based enterprise tech platform which focuses on IT service management and is known for having a user-friendly interface.
One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.
Having previously utilized NewRocket to build their IT portal, Thermo Fisher needed a separate portal for its HR department. The HR portal had to remain connected with the IT portal but generate a differing look and feel with targeted content, actions, resources and branding to align with HR’s goals.
Using ServiceNow’s Employee Center, NewRocket created a content-driven portal designed to support Thermo Fisher’s HR team. All top-level pages can pinpoint targeted rich content as well as create unique user journeys based on an employee’s situation and personalization. A flexible magazine-style layout helps make content scalable for any future enhancements.
Additionally, ServiceNow’s Employee Center allows users to get the right information to the right people when needed which can create a unique experience for both pre-hire and new hire employees within a single portal journey.
Thermo Fisher’s HR portal has allowed employees to benefit from an interactive interface, translation assistant, targeted content, unique user journeys and an opportunity for users to organize pages around topics, bringing together catalog content, knowledge articles, related links and targeted content.
A tailored portal can help organizations looking to streamline departmental tasks and enhance the employee experience.
