Thirdera acquisition creates elite ServiceNow partner tour de force

Thirdera acquisition

ServiceNow Elite partner, Thirdera has signed an agreement to acquire SilverStorm Solutions, another ServiceNow Elite partner headquartered in Valladolid, Spain.

The acquisition marks the sixth to date for Thirdera, the leading global pure-play provider of workflow-enabled ServiceNow services and solutions. It provides an opportunity for the firm to expand its services across Europe to meet a high demand driven by more European firms turning to the cloud.

Acquiring SilverStorm Solutions will see Thirdera’s employees grow by over 160 members, reaching toward the 1000 mark. The company’s near-4000 ServiceNow and industry certifications and accreditations would also grow by over 400, in addition to adding SilverStorm’s wide portfolio of international clients including United Nations, Banco Santander, Repsol and Generali.

Thirdera rising

The announcement comes after Thirdera was named the 2022 ServiceNow global emerging industry solutions partner of the year, reflecting a period of high ambitions and matching growth for the firm.

Like the others, this acquisition wasn’t simply a case of purchasing a company that was looking to sell; instead, it was a merging of skill and purpose within the ServiceNow ecosystem to enable further expansion.

Speaking to ERP Today about the acquisition process, Jason Wojahn, Thirdera CEO, said: “These are companies we have spoken to about what we were trying to achieve ambitiously in the ServiceNow ecosystem and where we found that there were common goals, cultures, and common ambition, that is where we continued to have conversations.

“SilverStorm brings with them a tremendous amount of intellectual property. They’ve been in the ServiceNow ecosystem since 2007, and they’ve invested considerably in advisory capabilities. Their intellectual property and real property fit together nicely, and we’ll be bringing them together in our harmonization process.”

As SilverStorm is one of the longest-tenured ServiceNow partners in the world, its consulting team brings in-depth experience of the platform and is also a leading provider of tailored solutions for ServiceNow implementations, integrations, managed support, and application development. SilverStorm’s founder and CEO, Rian Butcher will also become the Senior Managing Director for EMEA, reporting to the CEO Jason Wojahn.

“For 20 years, SilverStorm has supported our clients with their digital transformation journeys,” said Butcher. “It’s now time for us to continue with our own transformation and become part of the Thirdera team. By joining forces, we can provide even better service to our existing customers and reach new customers with our combined portfolio of services.”

Facing the headwinds

Over the past few years, more European companies have shifted their businesses online and the demand for cloud-based solutions that enable remote work has significantly increased. ServiceNow solutions for Customer Service Management and Order Management have become especially popular. For Wojahn, the opportunity will also provide solutions that can cut across economic uncertainty and drive scale and relevance in workflows for added value across cloud platforms for ServiceNow clients.

“In an environment where there are macroeconomic headwinds, what is valuable to a client is different from an environment where there’s massive growth,” Wojahn told ERP Today. “What’s interesting and rewarding about being in the ServiceNow ecosystem is that we help customers when it’s tough and when it’s not.”

The new tour de force

For ServiceNow, the announcement is positive, and represents the innovative landscape within their partner ecosystem.

Speaking to Sebastian Fitzjohn, VP, alliances and channel ecosystem EMEA, ServiceNow, he said: “The strengthening of the team is, of course a testament to the power of the ServiceNow ecosystem. Partners are foundational to our scale strategy, both in terms of unlocking the incredible growth opportunity on the ServiceNow platform and in terms of delivering amazing business outcomes for our joint customers with our platform for digital business.

“Thirdera’s acquisition of SilverStorm shows the vibrancy and the opportunity within our ecosystem for partners that are obsessed with innovation and client value. Thirdera is a fantastic example of ServiceNow’s dynamic partner landscape and represents a new ‘pure play, at scale’ category within our partner ecosystem.”

As team Thirdera makes its way across Europe, a new peloton is forming in the race for transformation, leaving a tour de force of ServiceNow elite partners in its wake.

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